Branch Manager

Role Summary

The Branch Manager Operations serves as the overall head and Brand Ambassador for the assigned branch. This leadership role is accountable for the entire spectrum of branch activities, ensuring operational efficiency, compliance, profitable sales growth, and successful execution of Installation, Maintenance, and Modernization projects. The Manager is responsible for cultivating a professional image, developing the team, and ensuring all branch functions adhere to company policies and strategic goals.

Key Responsibilities

1. Business Strategy & Sales Leadership

2. Target Achievement: Take full responsibility for achieving the branch's overall sales targets across all business verticals.

3. Sales Streamlining: Streamline the Sales Department's system and procedures by reviewing existing reports and providing inputs for refinement and development of improved monitoring measures.
4. Market Expansion: Proactively extend the sales network to unrepresented areas, tap potential by identifying new clients, and cover territories from nearby branches where required.
5. Business Channels: Drive sales across key channels, including New Lift Sales (Direct Sales), Project Sales, and actively participating in Government Tenders.
6. Team Sales Management: Assign clear sales targets to team members, ensuring continuous monitoring, proper reporting, and maintaining records.

7. Incentive Management: Monitor and ensure timely payouts of incentives to team members who achieve their sales targets as per their incentive letters.

8. Core Operations Management (Installation, Maintenance & Modernization)

9. Functional Oversight: Ensure the smooth functioning of the branch in every aspect, with the main operational focus on Installation, Maintenance, and Modernization services.

10. Efficiency & Loss Prevention: Tap business opportunities productively and implement measures to prevent instances of losses and wastages across projects and day-to-day work.

11. Asset Management: Ensure the safety and accountability of company assets within the branch, including tools, equipment, and inventory.

12. Team Leadership, Development & HR

13. Motivation & Development: Lead Staff Motivation and Development efforts. Advise and mentor all intermediate and junior level staff working under the area of responsibility.

14. Recruitment & Expansion: Strengthen the existing sales and operations setup by appointing new personnel wherever required to support growth.
15. Performance Review: Assist in the employee monitoring, review, and assessment processes by providing inputs and recommendations on staff performance and growth.

16. Overall Accountability: Oversee and be accountable for all the operational aspects of the branch such as human resources and general administration.

17. MIS, Reporting & Compliance

18. Role Clarity & Discipline: Implement and enforce a culture of role clarity discipline and ensure a robust MIS system is utilized effectively across the branch.

19. MIS Development: Review existing MIS formats and modify/develop new ones as required to capture crucial business data.
20. Compliance & Reporting: Ensure the compliance of submitting the required MIS by all concerned staff as per the fixed schedule. Note deviations and initiate corrective measures promptly.

21. Policy Adherence & Incident Reporting: Ensure strict adherence to the company's policy at the branch level. Communicate any unwanted incident to the Head Office without any delay.

22. Inter-Departmental & Stakeholder Coordination

23. Coordination: Facilitate efficient coordination between inter-departments, other branches, and the Head Office (H.O.) to ensure seamless workflow and project execution.

24. Brand Ambassador: Present a professional image as a Brand Ambassador for ESCON to clients and stakeholders.
25. Business System Design: Contribute to business assessment, user needs analysis, and business system design with comprehensive cost/benefit analysis and preparation of business cases for new projects (e.g., development of client information management standards and evaluation of technology trends).
26. Expansion Exploration: Actively explore and report on business expansion opportunities for the branch.

Qualifications and Requirements

• Experience: Proven experience in a leadership role, preferably in Branch Management, Sales, or Operations within the elevator, Lift industry
• Skills: Strong command over Sales Strategy, Technical Operations (Installation/Maintenance), Team Management, and MIS reporting.
• Competencies: Exceptional leadership, communication, negotiation, and conflict resolution skills. Must be highly self-disciplined and committed to statutory and corporate compliance.
• Technical: Proficiency in Microsoft Office Suite and experience working with internal MIS/CRM systems.