Operations Associate
2 weeks ago
Role & Responsibilities:
- Understanding academic projects/assignments/tasks requirements and ascertaining the appropriate price of each project/assignments/tasks
- Understanding client's escalation, discussing the issues with experts, and coming up with appropriate solutions.
- Identifying suitable experts for each project, negotiating the pay with freelancers, and facilitating allocation process.
- Point of contact for sales team and experts regarding pricing and allocation process respectively.
- Dealing with clients on chat/call to close stuck cases
- Maintaining healthy relationships with experts and facilitating timely delivery of projects
- Identifying expert's related issues, sharing feedback with them, and escalating to TAM wherever required.
- Following up with prospective freelancers with desired expertise and getting them on board.
- Ensuring efficient work engagement of hired experts.
- Identifying suitable experts for each project, negotiating the pay with experts, and facilitating the allocation process.
- Ensuring efficient work quality delivery by experts with proper audit/proofreading and overall evaluation of work on a timely basis.
Skills Required:
- Very good command of English. Excellent knowledge of the subject
- Acceptability towards rotational shifts and week offs
- Punctual and ability to work within deadlines.
- Efficiency with internet browsing and internet researching skills. Good writing and analytical skills.
- Strong academic background, Versatile with multiple subjects, Efficient in communication,
- Capable of understanding inside of projects/assignments, willing to listen and learn
- Capable of convincing/expressing oneself efficiently
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: B.B.A/ B.M.S in Any Specialization, BCA in Any Specialization
PG: MBA/PGDM in Any Specialization
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Health insurance
- Paid time off
Work Location: In person
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