
Operations Associate
1 day ago
Location: Noida (On-site)
Type: Full-time
About Better Basics
Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.
We are looking for a sharp, organised, and driven
Operations and Customer Experience Associate
to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.
**Key Responsibilities
Operations & Execution**
- Coordinate daily order fulfilment, returns, and inventory updates
- Work closely with the factory manager to align fabric availability, order timelines, and production tracking
- Flag operational bottlenecks early and solve for delays, errors, or system gaps
- Own backend updates on Shopify (order edits, returns, inventory, analytics)
- Maintain trackers and reports across orders, returns, production status, and material movement
Customer Experience (CX)
- Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc.
- Track recurring customer pain points and suggest process improvements
- Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication
- Coordinate with the factory and founder to resolve escalations quickly and transparently
Cross-functional Coordination
- Liaise between factory, delivery partners, vendors, and external freelancers
- Assist in planning and executing restocks and new product launches
Qualifications/Requirements
1+
- years of experience in operations, consulting, e-commerce, or early-stage startups
- Quick learner and adaptability in the workplace
- Highly organised and process-driven, someone who can bring structure to chaos
- Detail oriented with strong written and verbal communication skills
- Comfortable coordinating with factory teams, vendors, and logistics providers
- Bias for action—you take ownership, spot issues before they snowball, and solve independently
- Familiar with Shopify, Excel/Google Sheets
- Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators
Added Benefits
- Ownership and autonomy from day one
- A front-row seat to how a modern consumer brand is built
- Exposure to multiple verticals: production, e-commerce, logistics, and customer operations
- The chance to lead all operations within 12–18 months
Start Date: Immediate
To apply, please email your resume and short note to with subject line:
Operations and Customer Experience Associate:
Please include salary expectation as well.
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