Learning and Development

Role & responsibilities: We are seeking a high-ownership, tech-savvy L&D professional with experience in training blue-collar field workforce in the logistics industry. The ideal candidate will drive end-to-end execution of field training programs, identify capability gaps, manage and groom field trainers, and ensure scale-up using digital learning tools and robust training methodologies.

KEY RELATIONSHIPS Reports to DGM L&D

Direct Reports - 12 Regional Trainers Pan India. Other Key Relationships - Functional Heads, Internal business units

KEY RESPONSIBLITIES:- Field Training Execution & Management: Plan and deliver training programs for drivers, supervisors, ground operations, and RO staff. Ensure standardized training deployment across regions in line with compliance and operational requirements. Facilitate onboarding, refresher, and behavioral training programs at filed locations for Green Line and UGEL. Training Needs Identification & Gap Analysis: Conduct field visits to identify skill gaps through observation, data, and stakeholder input. Design and implement interventions based on minimum knowledge frameworks and performance parameters. Stakeholder Management: Liaise with regional operations, HRBPs, contractors, vendors, and leadership to align training priorities. Act as a bridge between field realities and training strategy. Team & Trainer Management: Manage a team of field trainers across geographies. Coach and groom trainers for consistency in delivery, reporting, and learner engagement. Tech-Driven Learning & Content Deployment: Leverage LMS, WhatsApp groups, mobile learning apps, and microlearning tools for content rollout. Create and deploy e-learning modules in Hindi and vernacular languages. Ensure effective usage of dashboards to track learning progress. Monitoring & Reporting: Own training MIS and reporting cadence with accuracy and timeliness. Use Excel and data visualization tools to report training metrics, completion rates, and impact stories. Innovation & Scalability: Continuously evolve training formats and methods (e.g., role plays, gamified learning, vernacular videos). Proactively recommend and pilot scalable solutions to enhance field learning outcomes.

Preferred candidate profile : Ideal Experience - 8+ years of L&D experience with focus on blue-collar workforce (preferably in logistics, manufacturing, or transportation). Strong command of Excel and data visualization tools (PowerPoint, Power BI/Tableau preferred). Proven experience in managing training for field staff (drivers, loaders, site operators). Well-versed in training methodologies for adult and experiential learning in field settings. Ability to create and deliver content in Hindi & English; regional language proficiency is a plus. Hands-on experience in trainer enablement, observation-based feedback, and coaching. Exposure to digital learning platforms, LMS tools, and mobile-first content. High ownership mindset, ability to manage ambiguity and operate independently. Willingness to travel extensively (15–20 days a month).

Core Competencies: Planning and Organizing: Establishes a course of action and sequence of steps to ensure that activities and objectives are efficiently achieved. Result Oriented: Speed matters in the business. Drive a strong sense of ownership and accountability from every action. Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Frugality: Frugal mind set with the ability to manage resources effectively. Communication: Strong verbal and written communication skills for effective interaction with various stakeholders.. Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.