Sales Process Associate

2 days ago

Technopark Thiruvananthapuram Kerala, India Faya Innovations Full time ₹ 36,00,000 - ₹ 72,00,000 per year

Responsibilities

  • Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.
  • Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
  • Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Developing and implementing process improvements to increase efficiency in customer service operations.
  • Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales and pass them to the production team.
  • Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
  • Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.
  • Document & oversee customer calls in the database system; including resolutions, issues, and general notes.

Qualifications

  • Excellent verbal and written communication skills.
  • Excellent leadership, communication, sales, and customer service skills.
  • Ability to stay calm under pressure and maintain a positive attitude.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent phone etiquette and active listening abilities.
  • Must be a quick learner with an exceptional ability to make decisions.
  • 1+ years of customer service/sales experience(mandatory) with US customers preferably in a leadership role.
  • Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office.

Additional Information

  • An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.
  • A clear performance management system and incentive plan.
  • Family Health Insurance with up to 2L Sum Insured.
  • Refuel - In-office snacks/coffee and refreshments.
  • 5 days working (Monday-Friday)
  • Timings : 8:30 PM to 5:30 AM
  • Salary: 3 to 6 LPA

Job Type: Permanent

Pay: ₹300, ₹600,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • US Accent (Preferred)

Work Location: In person

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