Sales Process Associate
3 days ago
Responsibilities
Designation: Sales Process Associate (Voice-US)
● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.
● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.
● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
● Developing and implementing process improvements to increase efficiency in customer service operations.
● Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales and pass them to the production team.
● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.
● Document & oversee customer calls in the database system; including resolutions, issues, and general notes.
Requirements
● Excellent verbal and written communication skills.
● Excellent leadership, communication, sales, and customer service skills.
● Ability to stay calm under pressure and maintain a positive attitude.
● Ability to meet deadlines and prioritize tasks.
● Excellent phone etiquette and active listening abilities.
● Must be a quick learner with an exceptional ability to make decisions.
● 1+ years of customer service/sales experience(mandatory) with US customers.
● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office.
Additional Perks
● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.
● A clear performance management system and incentive plan.
● Family Health Insurance with up to 2L Sum Insured.
● Refuel - In-office snacks/coffee and refreshments.
● 5 days working (Monday-Friday)
● Timings : 8:30 PM to 5:30 AM
● Salary: 3 to 6 LPA
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