Sales Process Associate

5 days ago


Thiruvananthapuram, Kerala, India FAYA Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Responsibilities

Designation: Sales Process Associate (Voice-US)

● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.

● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.

● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.

● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

● Developing and implementing process improvements to increase efficiency in customer service operations.

● Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales and pass them to the production team.

● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.

● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.

● Document & oversee customer calls in the database system; including resolutions, issues, and general notes.

Requirements

●  Excellent verbal and written communication skills.

●  Excellent leadership, communication, sales, and customer service skills.

●  Ability to stay calm under pressure and maintain a positive attitude.

●  Ability to meet deadlines and prioritize tasks.

●  Excellent phone etiquette and active listening abilities.

●  Must be a quick learner with an exceptional ability to make decisions.

●  1+ years of customer service/sales experience(mandatory) with US customers.

●  Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office.

Additional Perks

● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.

● A clear performance management system and incentive plan.

● Family Health Insurance with up to 2L Sum Insured.

● Refuel - In-office snacks/coffee and refreshments.

● 5 days working (Monday-Friday)

● Timings : 8:30 PM to 5:30 AM

● Salary: 3 to 6 LPA


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