Sales Process Associate(US Voice Process)

1 week ago

Thiruvananthapuram, Kerala, India FAYA Full time ₹ 3,00,000 - ₹ 6,00,000 per year

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏

𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔

● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.

● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.

● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.

● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

● Developing and implementing process improvements to increase efficiency in customer service operations.

● Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales, and pass them to the production team.

● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.

● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.

● Document & oversee customer calls in the database system; including resolutions, issues, and general notes.

𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔

● Excellent verbal and written communication skills.

● Excellent leadership, communication, sales, and customer service skills.

● Ability to stay calm under pressure and maintain a positive attitude.

● Ability to meet deadlines and prioritize tasks.

● Excellent phone etiquette and active listening abilities.

● Must be a quick learner with an exceptional ability to make decisions.

● 1+ years of customer service/sales experience(mandatory) with US customers.

● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office.

𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔

● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.

● A clear performance management system and incentive plan.

● Family Health Insurance with up to 2L Sum Insured.

● Refuel - In-office snacks/coffee and refreshments.

● 5 days working (Monday-Friday)

● Timings: 8:30 PM to 5:30 AM

● Salary: 3 to 6 LP
A

  • Sales Process Associate

    5 days ago

    Thiruvananthapuram, Kerala, India FAYA Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    ResponsibilitiesDesignation: Sales Process Associate (Voice-US)● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share...

  • Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum

    2 weeks ago

    Thiruvananthapuram, Kerala, India SkillActz Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title:Associate / Senior Associate – Customer Service (International Voice Process) | TrivandrumCompany Description:We are a leading provider ofcustomer support, business process management, and IT-enabled servicesfor clients across the globe. We specialize in deliveringhigh-quality international voice and non-voice support, ensuring customer...

  • Process Associate

    1 week ago

    Thiruvananthapuram, Kerala, India XILLIGENCE Full time

    Company DescriptionXilligence has been providing technology outsourcing solutions since 2000, serving a diverse range of clients from small start-ups to large global enterprises. We help our clients navigate and compete in today's modern technology landscape, covering areas from smartphones to web, desktops to cloud, and AI to Big Data. With extensive...

  • Process Associate

    1 week ago

    Thiruvananthapuram, Kerala, India AImploy Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAImploy is transforming recruitment through advanced AI technology and is set to revolutionize the way companies hire talent. Our innovative approach leverages AI to make the hiring process more efficient and effective, providing companies with the most suitable candidates. We are dedicated to improving both the candidate experience and...

  • Sales Process Associate

    1 week ago

    Thiruvananthapuram, Kerala, India Techfaya Innovations Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company Description FAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms,...

  • Sales Process Associate

    1 week ago

    Thiruvananthapuram, Kerala, India Lenkerhof gourmet spa resort - Relais & Châteaux Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionFAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms, the...

  • Junior Process Associate

    1 day ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job FamilyGIC Process (India)Travel RequiredNoneClearance RequiredNoneWhat You Will DoReview subject information obtained from multiple sources such as internal and subscription databases, provided documentation, public records, and open-source research.Review system generated alerts for potential risks, assess if additional TM procedures are required to...

  • Senior Process Associate

    1 day ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Family:GIC Process (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:The Market Surveillance Compliance team sits within the Financial Services (FS) Department. The team strives to detect potential insider trading, market abuse, violations of regulations and policies related to information barriers, and/or violations of firmwide trading...

  • Business Development Associates-IT Sales

    1 week ago

    Thiruvananthapuram, Kerala, India Softnotions Technologies Private Limited Full time

    Company DescriptionSoftnotions Technologies Pvt Ltd is a premier software and app development company in India with a stellar 19-year track record. We specialize in cutting-edge solutions and cater to clients across the Middle East, Europe, and key regions such as the UK, US, Spain, Germany, Australia, Canada, Singapore, and India. Our dedicated team...

  • Associate Sales Manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India Finstron Global Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    Job Title: Associate Sales Manager (Technology Products & Services)Location: Thiruvananthapuram Technopark Office, Klystron TechnologiesCompany Overview:Klystron is a leading provider of innovative technology products specializing in Self-Service Kiosks, AI Solutions, Odoo ERP, Payment Solutions, Software Testing, and DevOps. With a strong commitment to...