Sales Process Associate(US Voice Process)

1 week ago

Thiruvananthapuram, Kerala, India FAYA Full time ₹ 3,00,000 - ₹ 6,00,000 per year

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏

𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔

● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.

● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.

● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.

● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

● Developing and implementing process improvements to increase efficiency in customer service operations.

● Use advanced sales techniques, understand customers' needs to receive all information required to process these quotes, close the sales, and pass them to the production team.

● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.

● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met.

● Document & oversee customer calls in the database system; including resolutions, issues, and general notes.

𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔

● Excellent verbal and written communication skills.

● Excellent leadership, communication, sales, and customer service skills.

● Ability to stay calm under pressure and maintain a positive attitude.

● Ability to meet deadlines and prioritize tasks.

● Excellent phone etiquette and active listening abilities.

● Must be a quick learner with an exceptional ability to make decisions.

● 1+ years of customer service/sales experience(mandatory) with US customers.

● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office.

𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔

● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach.

● A clear performance management system and incentive plan.

● Family Health Insurance with up to 2L Sum Insured.

● Refuel - In-office snacks/coffee and refreshments.

● 5 days working (Monday-Friday)

● Timings: 8:30 PM to 5:30 AM

● Salary: 3 to 6 LP
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