Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum

2 days ago

Thiruvananthapuram, Kerala, India SkillActz Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title:

Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum

Company Description:

We are a leading provider of
customer support, business process management, and IT-enabled services
for clients across the globe. We specialize in delivering
high-quality international voice and non-voice support
, ensuring customer satisfaction through professionalism, efficiency, and innovation.

With a strong focus on excellence and a
people-first work culture
, we provide employees with opportunities for continuous learning, career growth, and global exposure. Join us and be part of a dynamic team that values collaboration, adaptability, and customer success.

Role Description:

As an
Associate / Senior Associate – Customer Service (International Voice Process)
, you will:

  • Handle inbound/outbound international calls, providing accurate information and resolving customer queries.
  • Ensure high-quality service while adhering to company policies and processes.
  • Collaborate with team members to achieve targets and maintain customer satisfaction.
  • Adapt your communication style to different customer needs while maintaining professionalism.
  • Work in rotational shifts (24/7) and contribute to team goals.

Key Responsibilities:

  • Respond to customer inquiries effectively and efficiently.
  • Maintain records of interactions and follow-up actions.
  • Adhere to defined processes, timelines, and quality standards.
  • Contribute to continuous process improvement initiatives.
  • Work as a proactive, team-oriented professional.

Qualifications:

  • Education:
    GCSE Level or equivalent (Graduates preferred).
  • Experience:
    0 – 5 years (Freshers are welcome).
  • Skills & Knowledge:
  • Excellent
    English communication skills
    (spoken & written).
  • Proficiency in
    MS Word, Excel, and Outlook
    .
  • Strong attention to detail and ability to follow processes accurately.
  • Ability to work in a
    team-oriented environment
    .
  • Flexibility to work in
    rotational (24/7) shifts
    .

Salary:


3.0 LPA – 4.5 LPA


Why Join Us?

  • Exposure to an
    international process
    and global clients.
  • Opportunities for
    career growth & skill development
    .
  • Collaborative and supportive work environment.


Interested candidates can contact:

Jackson J

Hiring #CustomerService #InternationalVoiceProcess #AssociateJobs #SeniorAssociate #TrivandrumJobs #CareerGrowth #Salary3to4LPA

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