Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum

15 hours ago

Thiruvananthapuram, Kerala, India SkillActz Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title:

Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum

Company Description:

We are a leading provider of
customer support, business process management, and IT-enabled services
for clients across the globe. We specialize in delivering
high-quality international voice and non-voice support
, ensuring customer satisfaction through professionalism, efficiency, and innovation.

With a strong focus on excellence and a
people-first work culture
, we provide employees with opportunities for continuous learning, career growth, and global exposure. Join us and be part of a dynamic team that values collaboration, adaptability, and customer success.

Role Description:

As an
Associate / Senior Associate – Customer Service (International Voice Process)
, you will:

  • Handle inbound/outbound international calls, providing accurate information and resolving customer queries.
  • Ensure high-quality service while adhering to company policies and processes.
  • Collaborate with team members to achieve targets and maintain customer satisfaction.
  • Adapt your communication style to different customer needs while maintaining professionalism.
  • Work in rotational shifts (24/7) and contribute to team goals.

Key Responsibilities:

  • Respond to customer inquiries effectively and efficiently.
  • Maintain records of interactions and follow-up actions.
  • Adhere to defined processes, timelines, and quality standards.
  • Contribute to continuous process improvement initiatives.
  • Work as a proactive, team-oriented professional.

Qualifications:

  • Education:
    GCSE Level or equivalent (Graduates preferred).
  • Experience:
    0 – 5 years (Freshers are welcome).
  • Skills & Knowledge:
  • Excellent
    English communication skills
    (spoken & written).
  • Proficiency in
    MS Word, Excel, and Outlook
    .
  • Strong attention to detail and ability to follow processes accurately.
  • Ability to work in a
    team-oriented environment
    .
  • Flexibility to work in
    rotational (24/7) shifts
    .

Salary:


3.0 LPA – 4.5 LPA


Why Join Us?

  • Exposure to an
    international process
    and global clients.
  • Opportunities for
    career growth & skill development
    .
  • Collaborative and supportive work environment.


Interested candidates can contact:

Jackson J

Hiring #CustomerService #InternationalVoiceProcess #AssociateJobs #SeniorAssociate #TrivandrumJobs #CareerGrowth #Salary3to4LPA

  • International Voice Process

    17 hours ago

    Thiruvananthapuram, Kerala, India Black Turtle Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Associate Senior Associate - Customer Service (International Voice Process)Skills: Excellent command over English (comprehension and conversation)Job Location: TrivandrumJob Requirement:Freshers or candidates with experience in International Voice ProcessExcellent command over English (comprehension and conversation)Flexibility to work in...

  • Walk-In Recruitment Drive at Trivandrum- Associate Customer Service

    15 hours ago

    Thiruvananthapuram, Kerala, India ALLIANZ SERVICES PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Associate - Customer Service (International Voice Process)Interview Date: October 04, 2025, SaturdayInterview Venue: Allianz Services, Technopark Phase III, TrivandrumExperience: 0 to 5 yearsJob Location: Allianz Services, TrivandrumJob DescriptionFreshers or candidates with experience in International Voice ProcessExcellent command over English...

  • Associate/Senior Associate Customer Service

    2 days ago

    Thiruvananthapuram, Kerala, India ALLIANZ SERVICES PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Designation: Associate/Senior Associate Customer ServiceExperience: 0 - 6 yearsLocation: TrivandrumSkill Required: Excellent Communication Skill, Word, Excel and OutlookGCSE Level or equivalentPractical knowledge of MS Office toolsAble to demonstrate a thorough understanding of spoken English; together with excellent personal communication skills both...

  • Walk-In Recruitment Drive at Trivandrum

    2 days ago

    Thiruvananthapuram, Kerala, India ALLIANZ SERVICES PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Associate - Customer Service (International Voice Process)Interview Date: August 30, 2025, SaturdayInterview Venue: Allianz Services., Ganga, Technopark Phase III, TrivandrumExperience: 0 to 5 yearsJob Location: Allianz Services, TrivandrumJob DescriptionFreshers or candidates with experience in International Voice ProcessExcellent command over...

  • Walk-In Recruitment Drive at Thrissur- Associate Customer Service

    2 days ago

    Thiruvananthapuram, Kerala, India ALLIANZ SERVICES PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: Associate - Customer Service (International Voice Process)Interview Date: August 30, 2025, SaturdayInterview Venue: Christ College (Autonomous),Irinjalakuda North P O, Thrissur 680125Experience: 0 to 5 yearsJob Location: Allianz Services, TrivandrumJob DescriptionFreshers or candidates with experience in International Voice ProcessExcellent...

  • Walk-In Recruitment Drive at Kollam- Associate Customer Service

    17 hours ago

    Thiruvananthapuram, Kerala, India ALLIANZ SERVICES PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Associate - Customer Service (International Voice Process)Interview Date: October 04, 2025, SaturdayInterview Venue: Younus College of engineering and technology, Vadakkevila P O Kollam 691010Experience: 0 to 5 yearsJob Location: Allianz Services, TrivandrumJob DescriptionFreshers or candidates with experience in International Voice...

  • Senior Associate

    12 hours ago

    Thiruvananthapuram, Kerala, India Hopezen International Private Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Description: Senior Associate (Payment Processing)Role PurposeThe Senior Associate – Payment Processing will own the end-to-end payment approval workflow for key clients. The role involves handling complex cases, mentoring junior staff, ensuring timely and accurate approvals, and maintaining well-documented processes.Key Responsibilities:Payment...

  • Junior Finance Associate

    20 hours ago

    Thiruvananthapuram, Kerala, India Hopezen International Private Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Position: Junior Finance Associate (UK)Location: TrivandrumQualification: ACCA Pursuing / ACCA AffiliateExperience: Freshers or up to 1 yearJob OverviewWe are looking for a detail-oriented and motivated Finance Associate (Junior) to join our team in Trivandrum. The candidate will be responsible for assisting in UK accounting and finance processes, ensuring...

  • F&B Service Associate

    17 hours ago

    Thiruvananthapuram, Kerala, India VILLA MAYA Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionVilla Maya is an upscale global cuisine restaurant located in an elegantly restored 18th-century home with a garden patio. It embodies the heritage of the Arumana Ammaveedu with traditional values of impeccable hospitality and graciousness. Our exclusive menu features authentic dishes from Kerala and the regions it has historically traded...

  • Associate I

    2 days ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    0 - 2 Years1 OpeningTrivandrumRole descriptionRole Proficiency:A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should...