Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum
2 days ago
Job Title:
Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum
Company Description:
We are a leading provider of
customer support, business process management, and IT-enabled services
for clients across the globe. We specialize in delivering
high-quality international voice and non-voice support
, ensuring customer satisfaction through professionalism, efficiency, and innovation.
With a strong focus on excellence and a
people-first work culture
, we provide employees with opportunities for continuous learning, career growth, and global exposure. Join us and be part of a dynamic team that values collaboration, adaptability, and customer success.
Role Description:
As an
Associate / Senior Associate – Customer Service (International Voice Process)
, you will:
- Handle inbound/outbound international calls, providing accurate information and resolving customer queries.
- Ensure high-quality service while adhering to company policies and processes.
- Collaborate with team members to achieve targets and maintain customer satisfaction.
- Adapt your communication style to different customer needs while maintaining professionalism.
- Work in rotational shifts (24/7) and contribute to team goals.
Key Responsibilities:
- Respond to customer inquiries effectively and efficiently.
- Maintain records of interactions and follow-up actions.
- Adhere to defined processes, timelines, and quality standards.
- Contribute to continuous process improvement initiatives.
- Work as a proactive, team-oriented professional.
Qualifications:
- Education:
GCSE Level or equivalent (Graduates preferred). - Experience:
0 – 5 years (Freshers are welcome). - Skills & Knowledge:
- Excellent
English communication skills
(spoken & written). - Proficiency in
MS Word, Excel, and Outlook
. - Strong attention to detail and ability to follow processes accurately.
- Ability to work in a
team-oriented environment
. - Flexibility to work in
rotational (24/7) shifts
.
Salary:
3.0 LPA – 4.5 LPA
Why Join Us?
- Exposure to an
international process
and global clients. - Opportunities for
career growth & skill development
. - Collaborative and supportive work environment.
Interested candidates can contact:
Jackson J
Hiring #CustomerService #InternationalVoiceProcess #AssociateJobs #SeniorAssociate #TrivandrumJobs #CareerGrowth #Salary3to4LPA
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