Senior Associate
20 hours ago
Job Description: Senior Associate (Payment Processing)
Role Purpose
The Senior Associate – Payment Processing will own the end-to-end payment approval workflow for key clients. The role involves handling complex cases, mentoring junior staff, ensuring timely and accurate approvals, and maintaining well-documented processes.
Key Responsibilities:
- Payment Reviews: Verify purchase orders, invoices, delivery confirmations, statements, and bank details to ensure all documents are accurate and complete before approval.
- Issue Resolution: Identify and resolve mismatches or missing details by coordinating with suppliers and internal teams to close gaps quickly.
- Team Guidance: Mentor and support junior associates; review their work, provide feedback, and assist with training/onboarding.
- Stakeholder Management: Provide clear and timely updates to clients and internal managers; manage expectations and deadlines effectively.
- Reporting: Prepare and publish weekly/monthly status reports (covering volumes, accuracy, pending items, and risks).
- Process Improvement: Identify bottlenecks and propose practical solutions (e.g., checklists, templates, automation ideas).
- Controls & Audit Trail: Maintain complete and organized records; follow maker-checker reviews where required.
- SOP Ownership: Keep standard operating procedures updated; suggest improvements to ensure consistency across the team.
Required Skills & Experience:
- 4–7+ years of experience in back-office operations, accounts, or procure-to-pay, ideally in a BPO/shared services environment.
- Proven ability to manage complex payment approval cases with minimal supervision.
- Strong skills in spreadsheets (lookups, filters, pivots) and familiarity with accounting/ERP tools (training provided if needed).
- Excellent written and spoken communication skills to interact with vendors and client teams.
- People support skills: ability to coach juniors, give constructive feedback, and manage a small queue effectively.
- Strong attention to detail, ownership mindset, and continuous improvement approach.
- Flexibility to work in client time zones when required.
Nice to Have (Not Mandatory):
Experience in hospitality, retail, or multi-site businesses.
Familiarity with workflow/document management tools (ClickUp, Jira, SharePoint, Drive).
Exposure to basic automation/RPA or BI dashboards.
How We Measure Success:
Accuracy: High first-time-right approvals (≥99%).
Timeliness: On-time completion of cases (TAT adherence).
Queue Health: Low rework/returns; quick closure of aged items.
Team Impact: Improved accuracy and speed of junior team members.
Process Wins: Tangible improvements in efficiency (time saved, fewer errors).
Documentation: Clean, audit-ready records with updated SOPs.
Salary:
₹20,000 – ₹30,000 per month (based on experience and skills).
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Application Question(s):
- Do you have 4-7 years of experience in back-office operations/accounts/procure-to-pay?
- Have you worked in a BPO or shared services environment before ?
Location:
- Trivandrum, Kerala (Preferred)
Work Location: In person
Speak with the employer
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