Senior Associate

Job Family
Learning & Development (India)

Travel Required
Up to 25%

Clearance Required
None

What You Will Do

• With minimal supervision, designs and develops effective, engaging and visually on brand instructor-led/virtual instructor-led projects from start to finish to meet deadlines as assigned.
• Works with internal business segment leaders and SMEs to conduct training needs assessments to identify training gaps and to help inform potential training solutions.
• Writes learning objectives and course module and lesson content that ensures mastery of learning objectives.
• Applies adult learning principles and techniques to create instructional design documents and instructor/facilitator/participant materials.
• Facilitates and presents virtually and in-person in a highly professional and engaging manager.
• Works closely with SMEs and other L&D team members as needed to share knowledge and maintain a well-organized, timely and high-quality work product.
• In partnership with the Internal Communications team and team members, writes training communications to generate awareness of and drive registration for courses to various internal audiences via email, the intranet and internal newsletter.
• Ensures matters related to internal and external clients or partners are handled in a way that is customer-focused – creates positive lasting impressions with high quality, prompt and courteous service by oneself and others.
• Works collaboratively with teammates to implement Guidehouse branding and design practices and L&D department procedures throughout the design, development and delivery of instructor-led/virtual instructor-led project materials.
• Assists with the maintenance and upkeep of current custom instructor-led/virtual instructor-led project materials including regular file back-ups to Authoring Repository and other designated locations/media devices.
• Works with the Learning Management Systems (LMS) Administration team to create courses in the system, track course completions and capture participant feedback to ensure courses are administered correctly and feedback is reviewed to make improvements to courses.
• Maintains a current advanced technical skillset with proficiency in software applications applicable to instructional design, development and facilitation of instructor-led/virtual instructor-led projects, such as Microsoft Teams, PowerPoint, Excel and SnagIt to name a few.
• Identifies and solves a variety of problems of greater scope and complexity.
• Takes responsibility for own actions and works accordingly to get the job done.
• Willing and capable of learning new software design/development tools.
• Takes on other duties as assigned and as needed with a positive and willing attitude.

Qualifications
What You Will Need:

• An undergraduate degree is required
• At least 3 years of experience as an instructional designer/facilitator supporting internal customers
• At least 3 years of experience facilitating/presenting Behavioral and Soft skills training on a variety of less-to-more complex training topics to an audience that consists of all company job levels (junior employees to senior level executives)
• At least 3 years writing training communications to various internal audiences
• Demonstrated ability to align and adapt communication style to fit target audience
• Experience using Microsoft Teams and PowerPoint
• Working knowledge of graphics editing tools Adobe PhotoShop, TechSmith SnagIt, and Snipping Tool to use to design and develop course materials and communications graphics (preferred but not required)
• Experience with LMS administration (preferred but not required)
• Skilled in the use of various techniques and approaches to build relationships with business leaders and other key stakeholders, establish credibility as an effective partner to the business, and leverage internal subject matter experts for task and content analysis

Skills

• Proficiency in Microsoft Teams and Office 365 applications PowerPoint, Word, Excel
• Proficiency with visual design tools Adobe PhotoShop and/or TechSmith SnagIt
• Excellent interpersonal, influencing, consensus building and stakeholder management skills
• Translates metrics, research and trends into actionable insights
• Leverages project management and change management tools and frameworks
• Willingness to work flexible hours as needed, including occasional travel
• Effectively identifies, assesses, tracks and mitigates issues and risks at multiple levels
• Experience working in a fast-paced, fast-growing organization
• Detail oriented with established ability to effectively handle multiple priorities while honoring commitments to deliver high quality results
• Highly flexible and adaptable to changing environment and shifting priorities

What Would Be Nice To Have

• Certifications on instructional design or any other behavioral training certifications like NLP or DISC

What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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