Process Associates

11 hours ago

Thiruvananthapuram Kerala, India Ecorgy Solutions Full time

10:30 PM to 7:30 AM

**Job location**:Elippode, Trivandrum**:
**Experience **:Minimum 1 year of experience in non-voice process in the BPO industry.**:
**Qualification**:Bachelor's degree or Diploma**:
**Job Description **:**_Transforming US Healthcare : Seeking Process Associates_**

***_ About the role_**

***_ _**At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Process Associates to drive exceptional BPO service and elevate our service delivery to the new levels.**

***_ _**_Responsibilities:_**

***

***:

- **_Efficiently manage back-office operations and associated non-voice processes._****:

- **_Manage and address clinician inquiries within designated patient groups._****:

- **_Maintain communication with clinicians regarding patient-related updates._****:

- **_Coordinate with clinicians to arrange additional disciplines required for patients._****:

- **_Ensure timely execution of prescribed patient lab tests by informing and reminding clinicians._****:

- **_Follow up with clinicians to confirm visits as per schedule._****:

- **_Organize clinician visit schedules based on the prescribed frequency._****:

- **_Obtain necessary clinician visit authorizations from relevant authorities._****:

- **_Initiate discussions with clinicians whenever necessary._****:

- **_Promptly report escalations to Team Leads in real-time._****:

- **_Perform any other assigned tasks as needed._****:

- **_Utilize analytical skills for database management and time-sensitive tasks._****:

- **_Possess excellent English communication skills for effective coordination._****:

- **_Maintain quality and standards in all non-medical processes._****:

- **_Show accountability and adaptability to perform night shifts from our office at Elippode, Trivandrum._***

***_Requirements:_**

***

***:

- **_Bachelor’s degree or Diploma_****:

- **_Minimum 1 year of experience in a similar role in the BPO industry._****:

- **_Excellent English communication skills and efficient responsive behavior._****:

- **_Strong analytical and database management skills._****:

- **_Willing to work night shift from our office at Elippode, Trivandrum._***

***_Benefits: ( Full-time employees)_**

*** Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.**

*** Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.**

*** Interested in discussing compensation and benefits? Call us at
9061161927

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