Customer Service Executive

2 days ago

Gwalior Gwalior The Empire THE EMPIRE TR TH FLOOR CITY CENTRE COMMERCIAL SCHEME GWALIOR MADHYA PRADESH India Tata Capital Finance Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Customer Service Executive - HCV Finance - HCV Finance - Motor Finance - Sales - Gwalior - The Empire - CSE

Key Objective of the Job:

A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSE's responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

  • Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:

Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge

Behavioral Competencies

  • Execution Excellence
  • Customer Centricity

Hiring Parameters:

  • Candidates from commerce graduate stream preferred.
  • Should be comfortable to move in the market.
  • Should have learning attitude.
  • Should have bike and license.
  • Good knowledge of RTO (UV)
  • Should have Product Knowledge (UV)

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