Customer Care Executive

1 week ago

Gwalior, Madhya Pradesh, India Royal TVS Full time ₹ 8,000 - ₹ 2,90,160 per year

*Job Overview*

We are seeking a Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

*Duties*

  • Handle incoming customer inquiries via phone, email, and live chat

  • Assist customers with product information, orders, and issue resolution

  • Process orders accurately and efficiently

  • Upsell products and services to customers where appropriate

  • Conduct data entry tasks to update customer records

  • Communicate effectively with customers in English and Spanish

  • Analyse customer needs to provide tailored solutions

*Qualifications*

  • Proficient in English and Spanish (Bilingual)

  • Excellent phone etiquette and communication skills

  • Ability to multitask and work in a fast-paced environment

  • Strong analytical skills to understand customer requirements

  • Previous experience in customer service is desirable

If you are a multilingual individual with a passion for delivering exceptional customer care, we invite you to apply for the Customer Care Specialist position.

Job Type: Full-time

Pay: ₹8, ₹29,016.04 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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