Department Manager
2 days ago
JOB DESCRIPTION
Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.1 year Managerial experience
Salary: Upto p.a
Key Deliverables
Achievement of Budgeted Plan
- Works out action plans/tactics to match requirement
Competition mapping
- Identifies parameters to track competition
- Builds resources and databases of information on an ongoing basis by networking
- Creates an index and updates it
Inventory Management
- Does process mapping for movement of stocks from receiving bay to floor
- Initiates stock-takes as per the agreed and laid down procedure
- Ensures effective displays with the objective of achieving greater number of stock turns
- Plans for perpetual inventory
Customer care/customer service
- Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
- Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances
Customer feedback
- Sets up mechanism for recording of verbal complaints / suggestions
- Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
- Ensures in service recovery within agreed time-line (72 hours)
- Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
Manpower availability
- Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
Floor presentation
- Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
- Communicates the above to supervisors
Arrangement of stock in space allocated as per plan
- Creates display plan of merchandise for his sections on the basis of underlying principles
- Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
Analysis and reporting
- Analyzes available data, identifies causes and suggests solutions
- Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
- Ensures compliance
Shrinkage control
- Identifies most pilfered products and common methods of pilferage
-
Department Manager
3 weeks ago
Gwalior, Madhya Pradesh, India, Madhya Pradesh Shoppers Stop Full timeJOB DESCRIPTIONRole: Department Manager Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 500000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...
-
Maintenance Manager
1 week ago
Gwalior, Madhya Pradesh, India AkzoNobel Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...
-
Hiring Manager
1 week ago
Gwalior, Madhya Pradesh, India Neoteric Properties Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Hiring Manager – RecruitmentLocation:City Center, GwaliorDepartment:Human ResourcesRole Overview:The Hiring Manager will be solely responsible for managing end-to-end recruitment activities for our organization at the City Center, Gwalior location. The role requires strong networking, screening, and evaluation skills to ensure timely hiring of...
-
Store Manager
7 days ago
Gwalior, Madhya Pradesh, India ITM Hospital and research center Full time ₹ 1,56,000 - ₹ 3,00,000 per yearAbout the Role:We are looking for a Store Manager to manage hospital store operations, including stock management, inward/outward tracking, and compliance with NABH standards.Qualifications & Experience:Graduate (B.Com/BBA preferred)2–5 years' experience in hospital store/inventory managementResponsibilities:Maintain and manage stock inventoryVerify...
-
Assistant Manager- Front Office
1 week ago
Gwalior, Madhya Pradesh, India Sayaji Hotels Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRenowned for our hallmark "Yours Truly" service, the Sayaji Group of Hotels epitomizes sophistication with a curated collection of individually designed properties catering to discerning leisure and business travelers. With a robust presence across India, Sayaji sets the standard for luxury and comfort, delivering unparalleled experiences...
-
Assistant Customer Relations Manager
5 days ago
Gwalior, Madhya Pradesh, India A.S. Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per yearROLES AND RESPONSIBILTY:Assist in maintaining strong customer relationships through calls, emails, and follow-ups. Handle customer queries, complaints, and coordinate with departments for quick resolution. Maintain customer data and prepare reports for management. Support in customer engagement activities, events, and feedback collection. Assist...
-
Assistant Manager
2 weeks ago
Gwalior, Madhya Pradesh, India Amity University Full time ₹ 2,00,000 - ₹ 6,00,000 per yearQualification:CA (Intermediate) MandatoryExperience:Minimum 03 years of post-qualification experienceExperience in the education sector will be an added advantage.Key Responsibilities:Manage end-to-end accounting for international campuses, ensuring accuracy, timeliness, and compliance.Ensure adherence to internal and statutory audit requirements across all...
-
Assistant Manager
1 day ago
Gwalior, Madhya Pradesh, India ATC Tires Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description FormFORM 1 R1 (DR-02) I. JOB IDENTIFICATIONJob Title18GradeJM2DesignationDISTRICT SALES MANAGERLocationHOReporting RelationshipsFunctionalAssistant General ManagerDepartmentSales & MarketingSection / Sub sectionSALESAdministrativeChief General ManagerProcessII. JOB OBJECTIVES1. BTL Activities : a. Organized campaigns b. POP Utilization...
-
Digital Marketing Manager
7 days ago
Gwalior, Madhya Pradesh, India Star Steps Institute Full time ₹ 1,80,000 - ₹ 5,40,000 per yearStrategy Development & Implementation:Develop and execute comprehensive digital marketing strategies aligned with company goals.Conduct market research to understand customer needs, preferences, and competitors' strategies.Campaign Management:Manage digital campaigns across all channels (SEO, SEM, email marketing, social media, content marketing, paid...
-
Assistant Manager
1 week ago
Gwalior, Madhya Pradesh, India TRANSLATIONAL RESEARCH AND INNOVATIONS PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 7,20,000 per yearWe're Hiring: Assistant Manager – Human ResourcesLocation: Gwalior, India (with coordination across India & USA operations)Department: Human ResourcesReports to: CEOAbout Us We are a rapidly growing startup developing next-generation biologics and fertilisers to shape the future of sustainable agriculture. With teams in India and the USA, our mission is to...