Customer Service Executive

19 hours ago

Gwalior, India E-Biz Technocrats Pvt. Ltd Full time

Prior experience in tech support, desktop support, or a similar role.

l Managing a team of representatives offering customer support.

l Overseeing the customer service process.

l Resolving customer complaints brought to your attention.

l Creating policies and procedures.

l Planning the training and standardization of service delivery.

l Identifying hardware and software solutions.

l Troubleshooting technical issues.

l Speaking to customers to quickly get to the root of their problem.

l Providing timely and accurate customer feedback.

l Talking customers through a series of actions to resolve a problem.

l Following up with clients to ensure the problem is resolved.

l Replacing or repairing the necessary parts.

l Providing support in the form of procedural documentation.

l Managing multiple cases at one time.

**Requirements**:

- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.

*
Good written and verbal communication.
- Ability to lead a team
- Attention to detail and good problem-solving skills.

*
- Knowledge of CRM systems.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift

**Speak with the employer**

+91-XXXXXXXXXX

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