Chat & Voice Customer Service Professional

16 hours ago


Gwalior, Madhya Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Handle customer inquiries via chat, email, and phone in a professional and courteous manner.
  • Provide accurate information about products or services to customers.
  • Resolve customer complaints and issues promptly and efficiently.
  • Collaborate with internal teams to resolve complex customer issues.
  • Maintain high levels of product knowledge to effectively support customers.
  • Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
  • Strong problem-solving skills and attention to detail are necessary.
  • Proficiency in using computer systems and software applications is required.
  • Ability to adapt to changing situations and priorities is important.
  • Strong analytical and critical thinking skills are needed to resolve complex customer issues.


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