Chat & Voice Customer Service Professional
16 hours ago
Roles and Responsibility
- Handle customer inquiries via chat, email, and phone in a professional and courteous manner.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and issues promptly and efficiently.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain high levels of product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving skills and attention to detail are necessary.
- Proficiency in using computer systems and software applications is required.
- Ability to adapt to changing situations and priorities is important.
- Strong analytical and critical thinking skills are needed to resolve complex customer issues.
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