Chat Non Voice/ Bulk opening
2 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues through chat support.
- Provide timely and accurate responses to customer queries and concerns.
- Work effectively in a team environment to achieve common goals.
- Develop and maintain a strong understanding of our products and services.
- Identify and escalate complex issues to senior team members when necessary.
- Maintain high levels of productivity and efficiency in a dynamic environment.
Job Requirements
- Excellent written and verbal communication skills are required.
- Ability to work in a non-voice process and manage multiple chats simultaneously.
- Strong problem-solving skills and attention to detail are essential.
- Familiarity with BPM/BPO industry trends and technologies is preferred.
- Ability to adapt to changing situations and priorities.
- Strong analytical and critical thinking skills are needed to resolve complex issues.
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