Chat Non Voice/ Bulk opening

2 weeks ago

Gwalior, Madhya Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Handle customer inquiries and resolve issues through chat support.
  • Provide timely and accurate responses to customer queries and concerns.
  • Work effectively in a team environment to achieve common goals.
  • Develop and maintain a strong understanding of our products and services.
  • Identify and escalate complex issues to senior team members when necessary.
  • Maintain high levels of productivity and efficiency in a dynamic environment.

Job Requirements

  • Excellent written and verbal communication skills are required.
  • Ability to work in a non-voice process and manage multiple chats simultaneously.
  • Strong problem-solving skills and attention to detail are essential.
  • Familiarity with BPM/BPO industry trends and technologies is preferred.
  • Ability to adapt to changing situations and priorities.
  • Strong analytical and critical thinking skills are needed to resolve complex issues.

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