Customer Service Executive

1 week ago

Gwalior Gwalior The Empire THE EMPIRE TR TH FLOOR CITY CENTRE COMMERCIAL SCHEME GWALIOR MADHYA PRADESH India Tata Capital Finance Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Customer Service Executive - UCV Finance - Motor Finance - Sales - Gwalior - The Empire - CSE

Key Objective of the Job:

A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSE's responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

  • Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:

Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge

Behavioral Competencies

  • Execution Excellence
  • Customer Centricity

Hiring Parameters:

  • Candidates from commerce graduate stream preferred.
  • Should be comfortable to move in the market.
  • Should have learning attitude.
  • Should have bike and license.
  • Good knowledge of RTO (UV)
  • Should have Product Knowledge (UV)

  • Customer Service Executive

    3 days ago

    Gwalior, Gwalior - The Empire, THE EMPIRE, TR & TH FLOOR CITY CENTRE COMMERCIAL SCHEME GWALIOR MADHYA PRADESH., India Tata Capital Finance Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Customer Service Executive - HCV Finance - HCV Finance - Motor Finance - Sales - Gwalior - The Empire - CSE Key Objective of the Job: A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSE's responsibilities also include to collaborate with internal stakeholders, including operations & credit...

  • Customer Service Officer

    2 weeks ago

    Gwalior, Madhya Pradesh, India Elses Digital System Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Description Job Title: Front Desk Executive Company: OPPO Mobile India Pvt. Ltd. Location: Gwalior (Service Center) Salary: ₹15,000 – ₹20,000 (Monthly) Employment Type: Full-Time **ONLY FEMALES ARE PREFFERED Job Summary: We are looking for a professional and customer-focused Front Desk Executive to be the first point of contact for our OPPO Service...

  • Customer Service

    3 days ago

    Gwalior, India Octapin Full time

    **Roles and Responsibilities** 1. Handling customer queries on Over Calls. 2. Educate current and potential customers with product and service information. 3. Answers questions from the customer. 4. Communicate with the customer in real-time. 5. Assist the customers with any issues they have their orders ,products, or services. 6. Provide updates on...

  • Customer Service

    23 hours ago

    Gwalior, India Octapin Full time

    **Roles and Responsibilities** 1. Handling customer queries on Over Calls. 2. Educate current and potential customers with product and service information. 3. Answers questions from the customer. 4. Communicate with the customer in real-time. 5. Assist the customers with any issues they have their orders ,products, or services. 6. Provide updates on...

  • Customer Service

    23 hours ago

    Gwalior, India Octapin Full time

    **Roles and Responsibilities** 1. Handling customer queries on Over Calls. 2. Educate current and potential customers with product and service information. 3. Answers questions from the customer. 4. Communicate with the customer in real-time. 5. Assist the customers with any issues they have their orders ,products, or services. 6. Provide updates on...

  • Customer Service

    5 days ago

    Gwalior, India Cloudtrains Technologies Pvt.ltd Full time

    We are looking for an imaginative individual with good people skills to interact with our clients.We are hiring for CCE profile for our Premium Voice process, where your job will require interacting with customers over the Call. eligibility: should be comfortable in english and hindi speaking should have good emotional intelligence **Salary**:...

  • Customer Service Manager

    3 weeks ago

    Gwalior, India Motilal Oswal Home Loans Full time

    Company Description Motilal Oswal Home Finance Limited (MOHFL) focuses on the affordable housing market to meet the needs of lower and middle-income (LMI) families across 12 states in India. MOHFL provides LMI households with access to long-term home financing, concentrating exclusively on retail housing loans. Our strong risk assessment procedures ensure a...

  • Customer Service Manager

    1 week ago

    Gwalior, Madhya Pradesh, India Motilal Oswal Home Loans Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMotilal Oswal Home Finance Limited (MOHFL) focuses on the affordable housing market to meet the needs of lower and middle-income (LMI) families across 12 states in India. MOHFL provides LMI households with access to long-term home financing, concentrating exclusively on retail housing loans. Our strong risk assessment procedures ensure a...

  • Customer Service Representative

    3 weeks ago

    Gwalior, India maheshwari enterprises Full time

    1. Take ownership of customer issues Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. 2. Troubleshoot problems and drive resolutions It's important for a service rep to follow a...

  • Customer Service Representative

    16 hours ago

    Gwalior, Madhya Pradesh, India maheshwari enterprises Full time ₹ 1,68,000 per year

    1. Take ownership of customer issuesCustomer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.2. Troubleshoot problems and drive resolutionsIt's important for a service rep to follow a...