Customer Service Manager

2 days ago

Gwalior, India Motilal Oswal Home Loans Full time

Company Description

Motilal Oswal Home Finance Limited (MOHFL) focuses on the affordable housing market to meet the needs of lower and middle-income (LMI) families across 12 states in India. MOHFL provides LMI households with access to long-term home financing, concentrating exclusively on retail housing loans. Our strong risk assessment procedures ensure a high-quality loan book. Our parent firm, Motilal Oswal Financial Services Ltd (MOFSL), is a well-diversified provider of financial services with an emphasis on knowledge-based wealth creation.

Role Description

This is a full-time on-site role located in Gwalior for a Customer Service Manager. The Customer Service Manager will be responsible for overseeing customer service operations, managing customer support teams, and ensuring customer satisfaction. Daily tasks include analyzing customer feedback, resolving customer complaints, and implementing customer service strategies to enhance the overall customer experience.

Qualifications

  • Customer Satisfaction, Customer Service Management, and Customer Support skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Ability to work on-site in Gwalior
  • Bachelor's degree in Business Administration, Management, or related field
  • Experience in the housing finance sector is a plus

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