Customer Service Associate

1 week ago


Gwalior, Madhya Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

Role: Customer Service Associate

Reporting To: Store Manager

Qualification: High School Diploma or Equivalent

Experience: 1 year of customer-facing experience

Responsibilities:

  • Motivate customers to visit stores frequently and make purchases by driving relationships through mail, email, telephone, and face-to-face communications.
  • Guide customers through their shopping experience, suggesting products and services that meet their needs and close sales with billing.
  • Provide exceptional customer service before, during, and after sales by following up, following through, and fulfilling commitments to maintain strong work relationships.
  • Meet appointment levels, contribute to sales through suggestive selling and upselling using expertise and in-depth knowledge of customers and current offerings.
  • Focus on increasing item per ticket and average bill value.
  • Educate non-members about membership programs and encourage FC enrollments.


Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Ability to build and maintain relationships with customers
  • Basic math skills for handling transactions
  • Strong problem-solving and conflict resolution skills


Benefits
  • Competitive salary
  • Opportunities for career advancement
  • Bonus structure based on performance


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