
Customer Service Associate
1 week ago
Role: Customer Service Associate
Reporting To: Store Manager
Qualification: High School Diploma or Equivalent
Experience: 1 year of customer-facing experience
Responsibilities:
- Motivate customers to visit stores frequently and make purchases by driving relationships through mail, email, telephone, and face-to-face communications.
- Guide customers through their shopping experience, suggesting products and services that meet their needs and close sales with billing.
- Provide exceptional customer service before, during, and after sales by following up, following through, and fulfilling commitments to maintain strong work relationships.
- Meet appointment levels, contribute to sales through suggestive selling and upselling using expertise and in-depth knowledge of customers and current offerings.
- Focus on increasing item per ticket and average bill value.
- Educate non-members about membership programs and encourage FC enrollments.
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with customers
- Basic math skills for handling transactions
- Strong problem-solving and conflict resolution skills
- Competitive salary
- Opportunities for career advancement
- Bonus structure based on performance
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