
Telecom Industry Customer Service Professional
3 days ago
Customer Service Role
Are you looking for a challenging and rewarding career in customer service? We are seeking a Customer Service Executive to join our team in Gwalior, Madhya Pradesh, India.
Job Responsibilities
- Build long-term relationships with customers through effective communication and problem-solving skills
- Provide accurate and timely information to customers, using the right methods and tools
- Meet sales targets and call handling quotas, while delivering exceptional customer service
- Resolve customer complaints efficiently and effectively, following up to ensure complete satisfaction
- Maintain accurate records of customer interactions and process customer accounts
- Follow established communication procedures, guidelines, and policies
Key Performance Indicators
- Sales targets
- Call handling quotas
- Customer satisfaction ratings
Benefits
We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- A strong ability to build relationships and trust with customers
- Good analytical and problem-solving skills
- A high level of accuracy and attention to detail
- The ability to work under pressure and meet deadlines
About Us
We are a leading company in the telecom industry, dedicated to providing excellent customer service and support. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.
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