Telecom Industry Customer Service Professional

3 days ago


Gwalior, Madhya Pradesh, India beBeeCommunication Full time ₹ 2,00,000 - ₹ 2,50,000

Customer Service Role

Are you looking for a challenging and rewarding career in customer service? We are seeking a Customer Service Executive to join our team in Gwalior, Madhya Pradesh, India.

Job Responsibilities

  • Build long-term relationships with customers through effective communication and problem-solving skills
  • Provide accurate and timely information to customers, using the right methods and tools
  • Meet sales targets and call handling quotas, while delivering exceptional customer service
  • Resolve customer complaints efficiently and effectively, following up to ensure complete satisfaction
  • Maintain accurate records of customer interactions and process customer accounts
  • Follow established communication procedures, guidelines, and policies

Key Performance Indicators

  • Sales targets
  • Call handling quotas
  • Customer satisfaction ratings

Benefits

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong ability to build relationships and trust with customers
  • Good analytical and problem-solving skills
  • A high level of accuracy and attention to detail
  • The ability to work under pressure and meet deadlines

About Us

We are a leading company in the telecom industry, dedicated to providing excellent customer service and support. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.



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