Customer Service Manager
3 days ago
Company Description
Motilal Oswal Home Finance Limited (MOHFL) focuses on the affordable housing market to meet the needs of lower and middle-income (LMI) families across 12 states in India. MOHFL provides LMI households with access to long-term home financing, concentrating exclusively on retail housing loans. Our strong risk assessment procedures ensure a high-quality loan book. Our parent firm, Motilal Oswal Financial Services Ltd (MOFSL), is a well-diversified provider of financial services with an emphasis on knowledge-based wealth creation.
Role Description
This is a full-time on-site role located in Gwalior for a Customer Service Manager. The Customer Service Manager will be responsible for overseeing customer service operations, managing customer support teams, and ensuring customer satisfaction. Daily tasks include analyzing customer feedback, resolving customer complaints, and implementing customer service strategies to enhance the overall customer experience.
Qualifications
- Customer Satisfaction, Customer Service Management, and Customer Support skills
- Strong Analytical Skills
- Excellent Communication skills
- Ability to work on-site in Gwalior
- Bachelor's degree in Business Administration, Management, or related field
- Experience in the housing finance sector is a plus
-
Customer Service Representative
2 weeks ago
Gwalior, Madhya Pradesh, India maheshwari enterprises Full time ₹ 1,68,000 per year1. Take ownership of customer issuesCustomer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.2. Troubleshoot problems and drive resolutionsIt's important for a service rep to follow a...
-
Territory Manager-Customer Care
2 weeks ago
Gwalior, Madhya Pradesh, India Mahindra & Mahindra Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities & Key DeliverablesProviding inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update...
-
Territory Manager-Customer Care
1 day ago
Gwalior, Madhya Pradesh, India Mahindra And Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTerritory Manager-Customer Care Responsibilities & Key Deliverables Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and...
-
Assistant Customer Relations Manager
5 days ago
Gwalior, Madhya Pradesh, India A.S. Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per yearROLES AND RESPONSIBILTY:Assist in maintaining strong customer relationships through calls, emails, and follow-ups. Handle customer queries, complaints, and coordinate with departments for quick resolution. Maintain customer data and prepare reports for management. Support in customer engagement activities, events, and feedback collection. Assist...
-
Service Engineer
3 days ago
Gwalior, Madhya Pradesh, India Prime Placement Mumbai Full time ₹ 9,00,000 - ₹ 12,00,000 per yearServicing or Maintenance•Related to Heavy Engineering Machinery and Capital good•Managing entire service and customer care operation•Troubleshooting and ensuring smooth running of the Machine•Good documentation & communication Service planning
-
Customer Specialist
3 days ago
Gwalior, Madhya Pradesh, India NetRTech Solutions LLP Full time ₹ 3,36,000 - ₹ 4,32,000 per yearJob descriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -Work...
-
Service Advisor
6 days ago
Gwalior, Madhya Pradesh, India A.S. Motors Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole & responsibilities - Greeting customers scheduling service appointments- Analysis needs and requirements- Handling of difficult customer & negotiation- Follow-up after delivery, build customer relationship- Build customer database- Writing service orders and descriptions of problems and repairs- Translating customers repair problems into...
-
Field Services Engineer
1 day ago
Gwalior, Madhya Pradesh, India Amara Raja Energy & Mobility Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAmara Raja Energy & Mobility Ltd. is India's largest manufacturer of lead-acid batteries, serving both industrial and automotive applications in the storage battery sector. Renowned for its high-quality products, the company stands as a leader in the industry, driving innovation and reliability in energy storage solutions. Potential...
-
Customer Care Executive
1 day ago
Gwalior, Madhya Pradesh, India Royal TVS Full time ₹ 96,000 - ₹ 3,49,192 per year*Job Overview*We are seeking a Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.*Duties*Handle incoming customer inquiries via phone, email, and live chatAssist customers with product information, orders, and issue resolutionProcess orders accurately and...
-
Assistant Manager
1 day ago
Gwalior, Madhya Pradesh, India A.S. Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Assistant Manager - Automobile Service DepartmentReports to: ManagerJob Summary:We are seeking an experienced and skilled Assistant Manager to join our Automobile Service Department. The successful candidate will be responsible for managing the day-to-day operations of the service department, ensuring excellent customer service, and leading a team...