Customer Care

2 days ago

Gwalior, India Math Quotient Full time

**Job description**

We are looking for a Customer Care Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Care Executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

**Responsibilities**:

- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Requirements**:

- A bachelor’s degree in Administration or related field.
- Excellent interpersonal and communication skills.
- A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction.

**Company Profile**:
**Math Quotient**
Founded by Himanshu Jain, an IITian from IIT Delhi.
MQ is the best Math Training & Testing Institute in Dubai, UAE. Within a few months of training, MQ students are scoring 90% and above in their school exams.
What makes MQ unique is its philosophy. MQ believes: there is nothing such as 'bad student' instead it's always 'bad teaching'.

**Other Information**:
**Address**:

- Math Quotient, F - 82, Patel Nagar, Gwalior, Madhya Pradesh 474011

**Job Types**:

- Full-time, Regular / Permanent

**Job Mode**:

- Hybrid

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Care Officer

    2 weeks ago

    Lashkar, Gwalior, India Progressive Services Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Responsibilities: Customer Care Officer (Mobile Service Center) Customer Query Handling: Interact with customers to understand their issues, inquiries, and service requests related to mobile devices. Provide appropriate information and ensure a positive customer experience. Case Coordination: Record customer complaints or service requests...

  • Customer Care Executive

    4 days ago

    Gwalior, Madhya Pradesh, India Airway Broadband Full time

    **Job Summary: - **Customer Service Executives are required to answer incoming calls, Mails, SMS and Whatapps from customers for various reasons - Complaint, Query, answer inquiries, resolve complaints and provide information. **Gender**: (Male and Female Both) **No. of vacancy**: 5 (Five) **Location**: Gwalior, MP.474001 **Salary**: Rs. 8500.00...

  • Customer Service Executive-Reputed Telecom Industry-Gwalior, Madhya Pradesh, India-25k

    1 week ago

    Gwalior, India Seven Consultancy Full time

    JOB DETAILS Manage large amounts of incoming callsGenerate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team...

  • Customer Service Executive-Reputed Telecom Industry-Gwalior, Madhya Pradesh, India-25k

    1 day ago

    Gwalior, India Seven Consultancy Full time

    JOB DETAILS Manage large amounts of incoming callsGenerate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team...

  • Customer Service Representative

    4 weeks ago

    Gwalior, India Ekanga Full time

    Job Description Location: Gwalior (On-Site) Type: Full-Time Experience: 01 Years (Freshers welcome) Start Date: Immediate Job Title: Customer Care Representative Job Summary: We are looking for a proactive and empathetic Customer Care Representative to join our in-office team in Gwalior. This is an excellent opportunity for freshers or candidates with up to...

  • Department Manager

    4 weeks ago

    Gwalior, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department Manager Reporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 500000 p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...

  • Department Manager

    4 weeks ago

    Gwalior, India Shoppers Stop Full time

    JOB DESCRIPTION Role: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto p.aKey DeliverablesAchievement of Budgeted PlanWorks out action plans/tactics to match requirementCompetition mappingIdentifies parameters to track...

  • [Only 24h Left] Department Manager

    3 weeks ago

    Gwalior, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto 500000 p.aKey DeliverablesAchievement of Budgeted Plan- Works out action plans/tactics to match requirementCompetition mapping- Identifies parameters to track...

  • Department Manager

    1 week ago

    Gwalior, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto p.aKey DeliverablesAchievement of Budgeted Plan- Works out action plans/tactics to match requirementCompetition mapping- Identifies parameters to track...

  • Department Manager

    4 weeks ago

    Gwalior, India Shoppers Stop Full time

    JOB DESCRIPTIONRole: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.1 year Managerial experienceSalary: Upto p.aKey DeliverablesAchievement of Budgeted Plan- Works out action plans/tactics to match requirementCompetition mapping- Identifies parameters to track...