Customer Service Representative

3 days ago

Gwalior India Ekanga Full time

Job Description Location: Gwalior (On-Site) Type: Full-Time Experience: 01 Years (Freshers welcome) Start Date: Immediate Job Title: Customer Care Representative Job Summary: We are looking for a proactive and empathetic Customer Care Representative to join our in-office team in Gwalior. This is an excellent opportunity for freshers or candidates with up to 2 years of experience who are passionate about helping people and ensuring a great customer experience. Key Responsibilities: - Handle inbound and outbound customer interactions via phone, email, or chat in a professional and timely manner. - Assist customers with queries related to products, services, orders or payments. - Resolve customer complaints efficiently and escalate complex issues to senior staff when needed. - Maintain accurate records of customer interactions in the CRM system. - Ensure customer satisfaction by providing clear, concise, and solution-oriented responses. - Follow up with customers when necessary to ensure full resolution. Candidate Requirements: - Education: Minimum 12th pass; Graduation preferred. - Experience: 02 years in customer service or a related field (freshers are welcome to apply). - Skills: - Good verbal and written communication skills in Hindi and English. - Basic computer skills and familiarity with MS Office or CRM tools. - Ability to stay calm under pressure and handle customer concerns patiently. - Team player with a problem-solving attitude. What We Offer: - Competitive salary based on experience. - On-the-job training and career development opportunities. - A supportive and friendly work environment. - Fixed working hours . To Apply: share your resume, contact our HR at WhatsApp on : 8817016184 OR Email at- [Confidential Information] - Subject Line: Application Social Media Manager [Your Name]

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