Customer Care Officer
1 week ago
Job Responsibilities: Customer Care Officer (Mobile Service Center)
- Customer Query Handling: Interact with customers to understand their issues, inquiries, and service requests related to mobile devices. Provide appropriate information and ensure a positive customer experience.
- Case Coordination: Record customer complaints or service requests accurately and forward detailed information to the technical team for resolution.
- Documentation: Prepare and maintain all necessary service documentation, including job sheets, repair records, and customer communication logs.
- MIS Reporting: Generate and maintain Management Information System (MIS) reports to track service performance, customer feedback, and turnaround times.
- Software Management: Use and manage service center software systems for job tracking, and data entry to ensure accurate and up-to-date information.
- Follow-up & Feedback: Monitor repair progress, update customers on service status, and collect feedback to improve service quality.
- Coordination & Support: Collaborate with technical staff and management to ensure smooth service operations and timely issue resolution.
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