Customer Care Executive

17 hours ago


Govindpuri Gwalior Madhya Pradesh, India Ekanga Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Location: Gwalior (On-Site)

Type: Full-Time

Experience: 0–1 Years (Freshers welcome)

Start Date: Immediate

Job Title: Customer Care Representative

Job Summary:

We are looking for a proactive and empathetic Customer Care Representative to join our in-office team in Gwalior. This is an excellent opportunity for freshers or candidates with up to 2 years of experience who are passionate about helping people and ensuring a great customer experience.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, or chat in a professional and timely manner.
  • Assist customers with queries related to products, services, orders, payments, or account details.
  • Resolve customer complaints efficiently and escalate complex issues to senior staff when needed.
  • Maintain accurate records of customer interactions in the CRM system.
  • Ensure customer satisfaction by providing clear, concise, and solution-oriented responses.
  • Follow up with customers when necessary to ensure full resolution.

Candidate Requirements:

  • Education: Minimum 12th pass; Graduation preferred.
  • Experience: 0–2 years in customer service or a related field (freshers are welcome to apply).
  • Skills:
  • Good verbal and written communication skills in Hindi and English.
  • Basic computer skills and familiarity with MS Office or CRM tools.
  • Ability to stay calm under pressure and handle customer concerns patiently.
  • Team player with a problem-solving attitude.

What We Offer:

  • Competitive salary based on experience.
  • Performance-based incentives.
  • On-the-job training and career development opportunities.
  • A supportive and friendly work environment.
  • Fixed working hours .

To Apply:

share your resume, contact our HR at WhatsApp on : OR

Email at-

Subject Line: Application – Social Media Manager – [Your Name]

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Language:

  • English (Preferred)

Location:

  • Govindpuri, Gwalior, Madhya Pradesh (Preferred)

Work Location: In person



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