Customer Care Executive

2 days ago

Bhopal Madhya Pradesh, India Integgral Corporate Service Full time

**Job Description: Customer Care Executive**

**Role Overview**:
The Customer Care Executive serves as the first point of contact for customers, addressing inquiries, resolving complaints, and providing information about products or services to ensure customer satisfaction.

**Key Responsibilities**:

- Resolve customer complaints efficiently, escalating when necessary.
- Provide accurate product/service information and troubleshoot basic issues.
- Maintain a positive and professional attitude toward customers at all times.
- Document interactions and update customer records in the CRM system.
- Collaborate with other teams to resolve customer concerns.
- Follow up with customers to ensure resolution and satisfaction.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Basic computer proficiency and familiarity with CRM tools.
- Patience, empathy, and a customer-focused mindset.
- High school diploma; a bachelor’s degree is preferred.
- Prior experience in customer service is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹15,899.02 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer care Executive: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8288841597

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