Customer Care Executive

2 hours ago


Misrod Bhopal Madhya Pradesh, India Recapita Finance Private Limited Full time

**Customer Care Executive**
- Attend Customer Walk-Ins and address customer issues w.r.t. Gold Loan process & various schemes available at Recapita Finance.
- Verify customers KYC & complete online registration.
- Provide after sales service to existing customers and obtain references from them to increase customer base.
- Provide good customer service experience while pledging / releasing /interest payment transactions.
- Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
- Participate in marketing activities to improve the brand visibility of Recapita Finance Gold Loan branch in the catchment areas and generate leads of prospective customers.
- Drive cross-sell of other financial products to existing customers.
- Ensure strong follow up for interest collections to keep NPAs in control.

**Salary**: ₹8,000.00 - ₹11,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**
+91 9109915411



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