Senior Customer Relationship Executive
5 days ago
We are looking for a Sr. Customer Relationship Executive to manage customer interactions and post-sales coordination.
Key Responsibilities:
- Act as the primary point of contact for all client communications and queries.
- Handle pre-sales and post-sales customer interactions with professionalism and empathy.
- Maintain strong relationships with clients to ensure high satisfaction and retention rates.
- Coordinate with sales, finance, and project teams to ensure timely updates and smooth customer experience.
- Manage client documentation, agreements, payment follow-ups, and handover processes.
- Address customer complaints or concerns effectively and ensure quick resolution.
Requirements:
- 4–6 years of experience in customer-facing roles, real estate preferred.
- Strong communication and relationship-building skills.
- Own vehicle for site visits
- Must have good knowledge of MS office or google sheets and similar tools.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
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