Call Quality Audit

Please find below Venue details:Interview Date & Time:  6th Sep 2025 and 9:30 AMVenue:Movate Technologies Pvt Ltd (Formerly CSS Corp),Address:B14, Phase 1, MEPZ SEZ,Tambaram Sanatorium, Chennai, Tamil Nadu 600045Contact Person: Mr. Vignesh SekarRoles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and...

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences.Responsibilities:Conduct QA audits on customer interactions.Measure silence, interruptions, and sentiment.Track key QA metrics (CSAT proxy, transfer rate).Provide...

Role & responsibilities:1.Good Exposure in ISO/IATF Documentation2.Able to implement the Standard requirements in Shop floor/Projects3.Able to handle team of Quality engineers4.Good exposure in conducting Internal Audit,MRM.5.Handling Customer complaints and closing with proper action plans.6.Handling Certification body audit & Customer Audit7.Responsible...

Essential RequirementsUndergraduate degree and 3 to 5 years work experience in Call center quality assurance activitiesthey should be aware of six segma and call center matricsHas the ability to carry out root cause analysis and provide inputs for process improvementKnowledge of Quality Tools & TechniquesHas Required knowledge of a domain to drive process...

Assistant Manager Audit and Quality Description Audit Plan Creation Interact with key stakeholders of business/functions teams to identify any new processes/systems implemented, challenges being faced by business/functions and priority areas for resolution Lead own team to audit observations of previous years and conduct market research to...

Roles and ResponsibilitiesConduct call audits to ensure quality standards are met.Provide feedback to agents on their performance during calls.Monitor calls for quality assurance purposes, identifying areas of improvement.Perform quality monitoring activities to maintain high-quality service delivery.Office timings: 10am to 8pm.week off: Rotaional (sat & sun...

Job descriptionQuality AnalystLanguage: Good English with Kannada & HindiRoles and ResponsibilitiesRandomly audit required number of calls on daily basis.Providing timely and accurate feedback to agents for improvement areas.Take corrective actions by doing data analysis to improve process efficiency.Work upon the action plans to improve Quality...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly...

Job Summary:We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain. The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations.Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM...

Description: Quality AnalystNOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office.Location: Chennai, Tamil Nadu, IndiaExperience: 2-6 yearsPreference: Both Male & Female candidatesRole & responsibilitiesWe are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA...