Quality Analyst
2 weeks ago
Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Provide feedback to agents on their performance during calls.
- Monitor calls for quality assurance purposes, identifying areas of improvement.
- Perform quality monitoring activities to maintain high-quality service delivery.
Office timings: 10am to 8pm.
week off: Rotaional (sat & sun compulsory working )
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