Hiring - International Call Center quality Assurance

4 days ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Essential Requirements

  • Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities
  • they should be aware of six segma and call center matrics
  • Has the ability to carry out root cause analysis and provide inputs for process improvement
  • Knowledge of Quality Tools & Techniques
  • Has Required knowledge of a domain to drive process improvement initiatives
  • Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team
  • Good communication skills

Desirable Requirements

  • Experience in performing call center audits and detection of errors
  • Knowledge of Lean Six Sigma methodology
  • Good knowledge in preparing power point presentations

Key Responsibilities

  • Perform root cause analysis and provide inputs for process improvements
  • Collect data/information and perform data analysis needed for the improvement initiatives, from different sources including call center tools
  • Facilitate process improvement meetings with stakeholders to develop Corrective action plans
  • Create & Maintain QMS process documents for specific processes
  • Identify opportunity for improvement in effectiveness and efficiency of the processes
  • Create story boards for process improvement initiatives.

Interested please share resume to or only watsapp resumes to

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