Call Center Manager

2 days ago


Chennai, Tamil Nadu, India ALM AYUSH centre Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

Responsibilities

  • Develop objectives for the call center's day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
Requirements
  • Good communication skill is needed
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated


  • Chennai, Tamil Nadu, India TVS Credit Services Ltd Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Role & responsibilitiesThis role is responsible for supporting credit operations by handling outbound and inbound calls related to collections, repayment reminders, and customer account follow-ups. The role ensures timely customer engagement to achieve collection targets and maintain healthy portfolio performance.Make outbound calls to customers for EMI...

  • Call Center Executive

    11 hours ago


    Chennai, Tamil Nadu, India Neurealm Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of resolving customer issues and inquiries efficiently, with customer satisfaction at the heart of every interaction and decision.Roles & Responsibilities:Manage a high...

  • Call Center Team Lead

    12 hours ago


    Chennai, Tamil Nadu, India Montra Electric Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...

  • Call Center-Manager

    2 days ago


    Chennai, Tamil Nadu, India Praba's VCARE health clinic Pvt ltd Full time ₹ 14,40,000 - ₹ 72,00,000 per year

    Position : Team Leader/ManagerKey Performance Indicators (KPIs):Supervise daily activities of the sales team (inbound/outbound) ensuring productivity and high-quality interactions.Leads to Footfall conversion rateCall quality scoresTeam adherence and attendanceCustomer satisfaction (CSAT/NPS)Lead TAT and pipeline managementProficiency with CRM software,...

  • Call Center Team Lead

    2 weeks ago


    Chennai, Tamil Nadu, India, Tamil Nadu Montra Electric Full time

    Roles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...

  • Call Center Manager

    11 hours ago


    Chennai, Tamil Nadu, India I-PAC (Indian Political Action Committee) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign's most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality...


  • Chennai, Tamil Nadu, India Dataspark Ai Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Reach out to customer via outgoing calls via phone, email & chat* Manage incoming calls via phone, email & chat* Maintain customer satisfaction through timely resolutions* Collaborate with backend Dev & Eng teamFlexi workingShift allowanceHouse rent allowanceTravel allowanceOver time allowanceMaternity benefits in mediclaim policyEmployee...

  • Center Manager

    2 days ago


    Chennai, Tamil Nadu, India Image Creative Education Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Center Manager / Center Head, your role involves overseeing the center activities related to Educational Counseling, Branding, and Sales Promotion. Your key responsibilities will include: - Conducting counseling sessions for students and parents visiting the center - Implementing tele marketing strategies to create brand awareness and loyalty - Closing...

  • Call Center Manager

    2 weeks ago


    Chennai, Tamil Nadu, India, Tamil Nadu I-PAC Full time

    About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality...


  • Chennai, Tamil Nadu, India Durus Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilities• Make outbound calls to potential customers and pitch our products/services• Identify and generate new sales leads through research and cold calling• Maintain deep product knowledge to effectively communicate benefits• Build and maintain strong customer relationships by addressing queries professionally• Achieve and exceed...