Call Center Manager

Company DescriptionSaarathi Finance is a registered NBFC committed to simplifying access to capital for small business owners and MSMEs across India. We specialize in providing fast, flexible, and tailored loan solutions for businesses in Tier 2 and Tier 3 towns, including doorstep services. Our offerings include secured and unsecured loans with minimal...

Role & responsibilitiesThis role is responsible for supporting credit operations by handling outbound and inbound calls related to collections, repayment reminders, and customer account follow-ups. The role ensures timely customer engagement to achieve collection targets and maintain healthy portfolio performance.Make outbound calls to customers for EMI...

ROLES & RESPONSIBILITIES:Ø To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.Ø To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).Ø To ensure that the data entry in FRS is captured as per the voice of the customer.Ø Post ascertaining the right party,...

Role & responsibilities• Make outbound calls to potential customers and pitch our products/services• Identify and generate new sales leads through research and cold calling• Maintain deep product knowledge to effectively communicate benefits• Build and maintain strong customer relationships by addressing queries professionally• Achieve and exceed...

Retrieve documents and files when requestedGenerate messages, emails and reports when appropriate.Assume responsibility for maintenance of office equipment.Maintain office supplies by checking inventory and order items.Respond to questions and requests for information.Answer incoming calls and assume other receptionist duties when needed.Design and maintain...

Job Purpose:The Call Coordinator will be responsible for handling incoming and outgoing calls, coordinating between clients, customers, and internal teams, and ensuring smooth communication flow. This role requires excellent communication skills, organizational ability, and attention to detail to maintain customer satisfaction and operational efficiency.Key...

Job Purpose:The Call Quality Analyst is responsible for monitoring, evaluating, and improving the quality of calls handled across various languages by Prayer Intercessors. The role ensures consistency, empathy, and excellence in every call, aligning with the ministry's communication standards and values.Key Responsibilities:Listen to and evaluate...

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences.Responsibilities:Conduct QA audits on customer interactions.Measure silence, interruptions, and sentiment.Track key QA metrics (CSAT proxy, transfer rate).Provide...

About CAMS: Computer Age Management Services (CAMS) is the leading Mutual Fund Transfer Agency to the Indian Asset Management Companies servicing ~70% of the MF Industry AUM. CAMS is also a technology enabled service solutions partner to Private Life Insurance, Private Equity Funds, Software development / maintenance and Payments. The mutual fund business...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking...