Call Quality Analyst
1 week ago
We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences.
Responsibilities:
- Conduct QA audits on customer interactions.
- Measure silence, interruptions, and sentiment.
- Track key QA metrics (CSAT proxy, transfer rate).
- Provide feedback and coaching recommendations.
- Prepare quality reports for leadership.
Qualifications:
- Bachelor's in Communications, Business, or related field.
- Experience in QA within contact centers.
- Familiarity with speech analytics tools.
- Strong data analysis and reporting skills.
-
Hiring For Quality Analyst
1 week ago
Chennai, Tamil Nadu, India NOVAC Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob descriptionQuality AnalystLanguage: Good English with Kannada & HindiRoles and ResponsibilitiesRandomly audit required number of calls on daily basis.Providing timely and accurate feedback to agents for improvement areas.Take corrective actions by doing data analysis to improve process efficiency.Work upon the action plans to improve Quality...
-
Senior Quality Analyst
1 week ago
Chennai, Tamil Nadu, India Casagrand Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescription: Quality AnalystNOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office.Location: Chennai, Tamil Nadu, IndiaExperience: 2-6 yearsPreference: Both Male & Female candidatesRole & responsibilitiesWe are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA...
-
Quality Analyst
1 week ago
Chennai, Tamil Nadu, India ACV Auctions Full time ₹ 6,00,000 - ₹ 10,00,000 per yearWe looking for aQuality Analyst IIIto join our growing team at ACV Auctions If you're passionate about build and manage a testing framework to ensure consistent data capture across web and mobile devices. In this role you will actively participate in test strategy, development, execution, application troubleshooting, functional testing and automation...
-
Openings For Quality Analyst
1 week ago
Chennai, Tamil Nadu, India Q Way Technologies Full timeJob Summary:We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain. The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations.Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM...
-
Quality analyst-International
1 week ago
Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in quality analysis, preferably in a BPO or call centre setting.Roles and ResponsibilityMonitor and evaluate agent performance to ensure high-quality customer service.Develop and implement quality control processes to identify...
-
Quality Analyst For Domestic BPO
7 days ago
Chennai, Tamil Nadu, India Protalk Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title: Quality AnalystCompany: Protalk Solutions, Chennai Monitor and evaluate customer interactions, ensure quality standards, and provide feedback to agents 2-3 years in BPO quality assurance. Interested Candidate call Dilpreet
-
Chennai, Tamil Nadu, India Creative Hands HR Full time ₹ 6 per yearHiring for Quality AnalystDesignation: Quality AnalystShifts : Night ShiftsExp : Minimum 2 years of experience requiredBudget : 6.5 LPA (including 10% variable pay)Location- Ambattur, ChennaiPlease call Hemant for more info.Responsibilities for Quality AnalystConduct regular evaluations of technical support interactions, to assessadherence to quality...
-
Quality Analyst
4 days ago
Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearQuality Analyst Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing You'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achieved Joining...
-
Quality Analyst
1 week ago
Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearQuality Analyst (TS2) Join us as a Quality AnalystThis is an opportunity for a driven individual to take on an exciting new career challenge You'll be able to build and maintain a wide network of stakeholders of varying degrees of seniority It's a chance to have a tangible effect on our function, put your existing skills to the test and advance your...
-
Call Quality Audit
1 week ago
Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCall Quality Audit: Jobtitle: Soft Skill Quality Audit and Language CoachWorkLocation: Shriram Gateway- PerungulathurNoof Positions: 5Shift Time : Night Shift(5.30 PM to 2.30 AM)Expectations:Experience in Coaching/Training DeliveryShould be open to work in any shift.Enjoy challenging and diverse workassignments in a fast-paced environment.Rolesand...