Call Quality Analyst

Company Description About SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

Interview Date & Time: 12th Nov and 10:00 AM to 2:00 PMVenue:Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045Contact Person: Mr. Vignesh SekarRoles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence...

Job Summary:We are hiring a Quality Analyst with proven experience in AR (Accounts Receivable) within the US Healthcare RCM domain. The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of AR Calling operations.Only candidates with relevant experience in AR RCM will be considered. Freshers and candidates from non-RCM...

We are looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in quality analysis, preferably in a BPO or call centre setting.Roles and ResponsibilityMonitor and evaluate agent performance to ensure high-quality customer service.Develop and implement quality control processes to identify...

Job Title: Quality AnalystCompany: Protalk Solutions, Chennai Monitor and evaluate customer interactions, ensure quality standards, and provide feedback to agents 2-3 years in BPO quality assurance. Interested Candidate call Dilpreet

Should have at least 2 years of experience designated as quality analyst on papers.Should have hands on experience with 7QC tools and should be part of call audits, feedback and coaching.Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.Participate in huddle sessions, share inputs...

Job Title: Quality Analyst – Team LeadCompany: Equitas Small Finance BankLocation: ChennaiEmployment Type: Full-time | Work from OfficeJob Description:We are hiring a Quality Analyst – Team Lead to monitor, evaluate, and enhance customer interaction quality across processes. The role involves leading a QA team, identifying improvement areas, ensuring...

Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...

Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...

Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...