Quality analyst-International
3 days ago
We are looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in quality analysis, preferably in a BPO or call centre setting.
Roles and Responsibility
- Monitor and evaluate agent performance to ensure high-quality customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify process improvements.
- Develop reports and metrics to measure quality performance.
- Participate in quality audits and assessments to ensure compliance with industry standards.
Job Requirements
- Minimum 2 years of experience in quality analysis, preferably in a BPO or call centre setting.
- Strong knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management tools and software is an asset.
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