Quality analyst-International

2 days ago


Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in quality analysis, preferably in a BPO or call centre setting.

Roles and Responsibility

  • Monitor and evaluate agent performance to ensure high-quality customer service.
  • Develop and implement quality control processes to identify areas for improvement.
  • Collaborate with team members to provide coaching and feedback on performance.
  • Analyze data and trends to identify process improvements.
  • Develop reports and metrics to measure quality performance.
  • Participate in quality audits and assessments to ensure compliance with industry standards.

Job Requirements

  • Minimum 2 years of experience in quality analysis, preferably in a BPO or call centre setting.
  • Strong knowledge of quality control processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience with quality management tools and software is an asset.

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