Call Quality Specialist

2 weeks ago

Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Please find below Venue details:

Interview Date & Time:  6th Sep 2025 and 9:30 AM

Venue:

Movate Technologies Pvt Ltd (Formerly CSS Corp),

Address:B14, Phase 1, MEPZ SEZ,

Tambaram Sanatorium, Chennai, Tamil Nadu 600045

Contact Person: Mr. Vignesh Sekar

Roles and Responsibilities

Conduct call audits to ensure compliance with quality standards and regulations. 

Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. 

Participate in call calibration sessions to align with team members' performance expectations. 

Collaborate with the team to resolve issues related to call quality. 

Desired Candidate Profile

0.3-6 years of experience in BPO or customer service industry. 

Strong understanding of call auditing, monitoring, and calibration processes. 

Excellent communication skills with ability to provide constructive feedback effectively. 

Ability to work independently with minimal supervision while maintaining high levels of accuracy

Please carry the below documents:

Updated resume

Any Government Identity Proof.

Passport Size Photo.

Preferred Candidate -

Ready to work for all 5 Days in office.

Ready to work for Late evening Shift( 4.30 PM to 1.30 PM, & 5.30 PM to 2.30 AM)

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