Call Quality Specialist

Job Opportunity:Call Quality Specialist Position:The role of the Call Quality Specialist is to ensure that calls meet the required standards and regulations. The specialist will be responsible for conducting call audits, monitoring calls for quality assurance purposes, identifying areas of excellence and areas for improvement, and participating in call...

Quality Assurance Specialist Job Description">We are seeking a highly skilled Quality Assurance Specialist to conduct call audits and ensure compliance with quality standards and regulations.Key Responsibilities:Conduct thorough call audits to identify areas of excellence and improvement opportunitiesMonitor calls for quality assurance purposes, analyzing...

Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and Responsibilities- Conduct call audits to ensure compliance with quality standards and regulations.- Monitor calls for quality assurance purposes, identifying areas of excellence and...

Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position : 10 Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of...

Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team in the call center role. In this position, you will be responsible for ensuring the highest standards of quality in customer interactions.About the RoleThis is a challenging and rewarding opportunity to work in a dynamic environment where no two days are the same. As a...

Job Title: Quality Assurance SpecialistWe are seeking a highly skilled and experienced Quality Assurance Specialist to oversee and drive the quality program within our customer service center.The ideal candidate will have a deep understanding of call center operations, including quality assurance policies, procedures, and standards. They will be responsible...

Call quality specialists play a pivotal role in upholding the highest standards of customer interactions.About the RoleThis position involves conducting thorough audits of calls, monitoring them for adherence to quality benchmarks and identifying areas for improvement. The ideal candidate will have experience in BPO or customer service, a strong grasp of...

**Sales Call Quality Specialist Role**We are seeking a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team.Key Responsibilities:Listen to and evaluate daily sales calls against defined quality parameters.Assess performance on elements such as tone and voice modulation, objection...

Job OverviewWe are seeking a dedicated professional to fill the role of Quality Control Specialist.ResponsibilitiesEnsure that all deliverables meet quality standards and client expectations.Work closely with the team leader to identify areas for improvement and implement changes.Responsible for handling denials, prior authorizations, eligibility...

Boost your career prospects as a Quality Controller AR Caller AR Analyst in medical billing.Job Description:We are looking for a professional to review the work performed by AR Analysts/ Callers and document quality issues on various parameters such as conversational skills, claims resolution, and voice quality.Review call quality issues and provide feedback...