Call Quality Specialist

4 days ago

Chennai, India Movate Full time
Job Title : Soft Skills Audit (Call Quality Audit)
Experience : 0.5 to 6 Years
Shift Time: Rotational Night Shift
Job Location: Chennai - Perungulathur
No Of Position : 10
Roles and Responsibilities
Conduct call audits to ensure compliance with quality standards and regulations.
Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
Participate in call calibration sessions to align with team members' performance expectations.
Collaborate with the team to resolve issues related to call quality.
Desired Candidate Profile
0.5-6 years of experience in BPO or customer service industry.
Strong understanding of call auditing, monitoring, and calibration processes.
Excellent communication skills with ability to provide constructive feedback effectively.
Ability to work independently with minimal supervision while maintaining high levels of accuracy.

  • Call Quality Specialist

    2 weeks ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position: 10 Roles and Responsibilities - Conduct call audits to ensure compliance with quality standards and regulations. - Monitor calls for quality assurance purposes, identifying areas of...

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    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position : 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and...

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    4 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position : 10 Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of...

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    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...

  • Call Quality Specialist

    2 weeks ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...

  • Call Quality Specialist

    2 weeks ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position : 10 Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes,...

  • Call Quality Specialist

    2 weeks ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position : 10 Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes,...

  • Call Quality Specialist

    2 weeks ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...