Call Quality Specialist

2 weeks ago

Chennai, India Movate Full time

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time: Rotational Night Shift

Job Location: Chennai - Perungulathur

No Of Position: 10

Roles and Responsibilities

- Conduct call audits to ensure compliance with quality standards and regulations.
- Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
- Participate in call calibration sessions to align with team members' performance expectations.
- Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

- 0.5-6 years of experience in BPO or customer service industry.
- Strong understanding of call auditing, monitoring, and calibration processes.
- Excellent communication skills with ability to provide constructive feedback effectively.
- Ability to work independently with minimal supervision while maintaining high levels of accuracy.

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    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...

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    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...

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    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 Years Shift Time: Rotational Night Shift Job Location: Chennai - Perungulathur No Of Position : 10 Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes,...

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    2 weeks ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...