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**Call Performance Auditor**

2 weeks ago

Chennai, Tamil Nadu, India beBeeCallEvaluation Full time ₹ 30,00,000 - ₹ 60,00,000

Job Role: Call Quality Evaluation Specialist

Summary: We are seeking a highly skilled Call Quality Evaluation Specialist to join our team. This role involves conducting thorough call audits to ensure compliance with quality standards and regulations.

Responsibilities:

  • Quality Assurance: Conduct regular call audits to identify areas of excellence and improvement opportunities, ensuring compliance with established quality standards and regulations.
  • Monitoring and Calibration: Participate in call calibration sessions to maintain high levels of accuracy and quality, providing constructive feedback to enhance team performance.
  • Collaboration: Work closely with the team to resolve call quality-related issues, utilizing strong communication skills to provide effective feedback and support.

Requirements:

  • Experience: 0.5-6 years in BPO or customer service industry.
  • Skills: Strong understanding of call auditing, monitoring, and calibration processes; excellent communication and teamwork abilities.