Call Quality Specialist

Job Role: Call Quality Evaluation SpecialistSummary: We are seeking a highly skilled Call Quality Evaluation Specialist to join our team. This role involves conducting thorough call audits to ensure compliance with quality standards and regulations.Responsibilities:Quality Assurance: Conduct regular call audits to identify areas of excellence and improvement...

Real-Time Calling SpecialistWe are seeking a skilled Real-Time Calling Specialist to join our team and play a pivotal role in designing, scaling, and optimizing real-time calling pipelines for AI voice agents.Key Responsibilities:Design and scale real-time calling pipelines for ultra-low latency and reliability.Develop and integrate LiveKit, SIP/CPaaS, and...

Job Opportunity:We are seeking a skilled Call Flow Specialist to join our organization. The ideal candidate will be responsible for designing, developing, and maintaining IVR/ACD call flows and custom integrations to enhance the customer experience across voice and digital channels.- Design, develop, and deploy call flows and routing logic using NICE CXone...

Job Title : Quality Assurance Specialist Conduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.Participate in call calibration sessions to align with team members' performance expectations.Collaborate with the team to resolve...

Job DescriptionThe primary objective of this role is to enhance Advisor productivity within the organization by conducting thorough Call Audits, providing detailed feedback and recommendations for continuous improvement.We are seeking a highly skilled Quality Audit professional with hands-on experience in contemporary Conversion centric (Sales Process) Call...

Job DescriptionCall Quality AnalystChennai, IndiaHybrid (2 days office, 3 days WFH)Collabera is currently seeking Call Quality Analyst professional for one of its leading fortune 500 client which specializes in leveraging big data, analytics and technology to drive smarter, faster and accurate decisions in their business. They deliver insight, innovation and...

Call Quality Analyst Chennai, India Hybrid (2 days office, 3 days WFH) Collabera is currently seeking Call Quality Analyst professional for one of its leading fortune 500 client which specializes in leveraging big data, analytics and technology to drive smarter, faster and accurate decisions in their business. They deliver insight, innovation and...

Position Overview:The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring...

Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a vital role in ensuring the high quality of our products.Manual testing support for devices and AWS productsContributing to training and knowledge sharing sessions on areas of work with the teamHandling queries...

Job Title: Quality Excellence SpecialistAre you a quality professional seeking a new challenge? We are looking for a Quality Excellence Specialist to join our team and contribute to the success of our projects.Job Description:As a Quality Excellence Specialist, you will be responsible for leading process improvement initiatives and driving excellence in...