Specialist - Quality

5 days ago

Chennai, Tamil Nadu, India R1 RCM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned

Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

  • Quality Assurance Specialist

    23 hours ago

    Chennai, Tamil Nadu, India DATAMARK, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview:The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring...

  • Quality Assurance Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India SPINDUSTRIES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSPINDUSTRIES is a transportation, trucking, and railroad company based out of c/o Agarwal Tractors, Namestey Chowk, G.T. Road, Karnal, Haryana, Karnal, India. The company specializes in providing efficient and reliable transportation solutions, catering to diverse logistics needs. SPINDUSTRIES is committed to delivering the highest...

  • Lead Specialist, Quality Assurance

    2 weeks ago

    Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Title:Lead Specialist, Quality AssuranceLead Specialist, Quality Assurance

  • Lead Specialist, Quality Assurance

    2 weeks ago

    Chennai, Tamil Nadu, India KBR Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Title:Lead Specialist, Quality AssuranceLead Specialist, Quality Assurance

  • Digital Marketing Specialist

    3 days ago

    Chennai, Tamil Nadu, India P S Quality Certification Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionP S Quality Certification Private Limited (PSQC), established in 2005, specializes in Quality Management System Implementation. The organization, originally known as S P Quality Systems / S P Enterprises, is supported by a highly qualified and experienced team. PSQC offers comprehensive certification and training services across numerous...

  • Quality Assurance Specialist

    1 day ago

    Chennai, Tamil Nadu, India Shearwater Health Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The primary responsibilities of a QA Specialist are as follows but not limited to:Responsible in ensuring accuracy of information and quality of delivery by monitoring, auditing, reviewing, analyzing, documenting work processes that further improves clinical operations standardsPerforms quality audits, validates results and communicates recommendation among...

  • Quality Assurance Specialist

    1 day ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As Quality Assurance (QA) Specialist for Global Shared Services (GSS), you will delight our customers by ensuring the quality of campaigns delivered. Your mission will be to monitor and inspect campaigns processes ensuring they meet established quality standards and compliance. You will collaborate with stakeholders across the business, proactively upholding...

  • Quality Automation Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Quality Automation Specialist, AVP Join us as a Quality Automation SpecialistIn this key role, you'll be undertaking and enabling automated testing activities in all delivery models We'll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You'll be...

  • Quality Automation Specialist

    1 day ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Quality Automation Specialist Join us as a Quality Automation SpecialistIn this key role, you'll be undertaking and enabling automated testing activities in all delivery models We'll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You'll be working...

  • Quality Site Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Quality Site Specialist serves as a strategic program manager focused on driving site-level quality excellence within Amazon's operations. This role bridges the gap between strategic quality initiatives and operational execution, working closely with quality teams, site leadership, and operations to implement and sustain quality improvements. The...