Senior Quality Analyst

4 days ago

Chennai, Tamil Nadu, India Casagrand Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Description: Quality Analyst

NOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office.

Location: Chennai, Tamil Nadu, India

Experience: 2-6 years

Preference: Both Male & Female candidates

Role & responsibilities

We are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA will be responsible for monitoring and evaluating customer interactions across calls, chats, and emails to ensure compliance with quality standards and client expectations. The role requires excellent analytical skills, attention to detail, and the ability to provide constructive feedback to drive continuous improvement in performance and customer experience.

Key Responsibilities

  • Monitor and evaluate calls, chats, and emails to assess process adherence, accuracy, and customer experience.
  • Identify gaps, trends, and improvement areas in agent performance.
  • Provide timely feedback and coaching to agents and supervisors.
  • Conduct regular calibration sessions with internal teams and clients to align on quality standards.
  • Maintain quality reports, dashboards, and audit records accurately.
  • Collaborate with training and operations teams to implement corrective actions.
  • Ensure compliance with company policies, process guidelines, and regulatory standards.
  • Drive process improvements to enhance efficiency and customer satisfaction.

Required Skills & Competencies

  • 26 years of experience as a Quality Analyst in a BPO/Contact Center environment.
  • Strong knowledge of QA methodologies, call monitoring, and auditing tools.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Excel, Word, PowerPoint for reporting and analysis.
  • Strong analytical, problem-solving, and feedback delivery skills.
  • Ability to multitask and meet deadlines in a fast-paced environment.

Preferred candidate profile

Both Male & Female

If Interested Candidates are requested to share your updated resume to and call

Thanks,

Nivetha HR

  • Senior Quality Analyst

    4 weeks ago

    Chennai, Tamil Nadu, India Talentgigs Full time

    Job Description - Senior Quality Analyst Location :Chennai Experience Required : 7+ Years Employment Type : Full-time Role Overview We are seeking a Senior Quality Analyst with extensive experience in typesetting quality control and assurance. Key Responsibilities  Review sample specifications, page proofs, revisions, and printer files.  Ensure high...

  • Senior Quality Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Izee Manpower Full time ₹ 6,00,000 per year

    We are hiring for senior quality analyst with our prestigious client with Chennai location upto6LPA Minimum 2 to 4 years of experience in auditing call/chat/email. Interested candidate drop your resume or

  • Senior Quality Control Analyst

    4 weeks ago

    Chennai, Tamil Nadu, India Talentgigs Full time

    Job Description - Senior Quality AnalystLocation :ChennaiExperience Required : 7+ YearsEmployment Type : Full-timeRole OverviewWe are seeking a Senior Quality Analyst with extensive experience in typesetting quality control and assurance.Key Responsibilities Review sample specifications, page proofs, revisions, and printer files. Ensure high quality...

  • Senior Quality Analyst

    5 days ago

    Chennai, Tamil Nadu, India Ultrafly Solutions Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewWe are seeking a Senior Quality Analyst with extensive experience in typesetting quality control and assurance.Key Responsibilities Review sample specifications, page proofs, revisions, and printer files. Ensure high quality and compliance with client requirements. Work closely with production teams to maintain quality...

  • Senior Quality Control Analyst

    4 days ago

    Chennai, Tamil Nadu, India Daresm Consulting Services Full time ₹ 4,56,000 per year

    Job Description - Senior Quality AnalystLocation :ChennaiExperience Required : 7+ YearsEmployment Type : Full-timeRole OverviewWe are seeking a Senior Quality Analyst with extensive experience in typesetting quality control and assurance.Key Responsibilities Review sample specifications, page proofs, revisions, and printer files. Ensure high quality...

  • Quality Analyst

    2 days ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Quality Analyst (TS2) Join us as a Quality AnalystThis is an opportunity for a driven individual to take on an exciting new career challenge You'll be able to build and maintain a wide network of stakeholders of varying degrees of seniority It's a chance to have a tangible effect on our function, put your existing skills to the test and advance your...

  • Quality Analyst

    3 hours ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Quality Analyst Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing You'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achieved Joining...

  • Hiring Senior Quality Analyst in Chennai

    3 weeks ago

    Chennai, Tamil Nadu, India GS Infotech Full time

    Hiring Senior Quality Analyst in Chennai We are seeking an experienced Quality Analyst with 5 to 10 years of experience to join our team in Chennai. The ideal candidate will have a strong understanding of quality processes, auditing, and reporting, ensuring high standards across operations. Job Type/: Full/-Time Experience/: 5 to 10 Years Qualification/: Any...

  • Senior Clinical Quality Analyst

    3 hours ago

    Chennai, Tamil Nadu, India Athenahealth Technology Private Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Senior Clinical Quality Analyst Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Job Ad Senior Clinical Quality Analyst We are looking for Senior Clinical Quality Analyst to join our team. Your Job will be responsible for leveraging clinical data in the patient chart to...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India Chargebee Full time

    The newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.We are seeking an experienced and strategic Senior QA Analyst, reporting to the QA Manager, to drive quality assurance & testing...