Director, Relationship Manager

Job ID: 33906

Location: Pune, IN

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 8 Aug 2025

Job Summary

• Senior Relationship Manager with the capability to handle a complex Global Subsidiaries portfolio. Requires strong ability to create and grow client relationships with diversified international conglomerates, solution complex banking solutions and identify and deliver revenue accretive opportunities.
• Work closely with Global Account Managers (GAMs) and identify prospect and convert in line with bank's appetite.
• Ensure portfolio growth through new acquisitions and expansion of existing relationships.
• Ensure quality of sales pitch and lead them with clients.
• Successfully negotiate and close out pricing and other deal dynamics with client. Review the Term sheets before delivering to clients.
• Senior client calling and briefing on a regular basis for account maintenance and deal negotiation. Also engage senior internal stakeholders for marketing, credit and other pertinent issues.

Client On-Boarding and Deal Execution

• Work with Client Coverage Managers to ensure smooth on-boarding of client after thorough completion of documentation and other processes.
• Work closely with Credit Analysts, Product Partners, Group account Managers/Field Account Managers and analyse
• Wallet size
• Determine appropriateness of the product
• Workout a comprehensive account plan
• Oversee the quality & turnaround of credit proposal and ensure faster delivery. Work with Credit Analysts for resolving credit queries.
• Oversee the Client Coverage Manager to ensure all documentation and security creation are completed on time to ensure smooth execution of transaction.
• Liaising with Legal/external counsel/ Credit Risk Control in preparation and execution of non- standard complex transactions along with product partners.
• Maintain Customer Due Diligence at the highest level of quality to protect the bank from regulatory risk which could result into financial and reputational damage.

Key Responsibilities

Process

Account management & portfolio quality

• Actively engage with the client along with the product partners to ensure high level of utilization of regular limits.
• Review Failed Trade status, Early Alert Reviews, Accounts Subject to Additional Review, etc. with the Credit Analysts to ensure discipline and quality in portfolio.
• Review the excess/past due situation with Client Coverage Manager to ensure they are regularized and facilitate approvals whenever required.
• Review and monitor the client profitability to ensure there are no revenue leakages.
• Attend various internal or external sales/ non- sales meetings, Portfolio Review Meeting and convene the Consortium meetings where we are the lead bank.
• Maintain record of Confidentiality Agreement (Sales Team Leader to maintain file & copies will also be held by signatories to the agreement).
• Overall responsible and accountable for the credit quality of the assigned/ acquired portfolio

Risk Management

• Take the Initiative regarding regulatory, reputational, and ethical matters and provide proactive advice to clients on these issues.
• Embed the Group's values and code of conduct and ensure adherence to the highest standards of ethics and compliance with relevant policies, processes, and regulations, both personally and (where relevant) among team members.
• Awareness and understanding of the regulatory framework in which country operates and the regulatory requirements and expectations relevant to the role.

Governance

• Ensure all AML/Customer Due Diligence (CDD) policies and procedures per group and the local regulator are adhered to in opening, reviewing, and monitoring accounts. Ensure zero tolerance method for this aspect, within the business as appropriate. Report any breaches or suspicious persons/relationships.
• Ensure compliance with local controls and regulations, Group Code of Conduct , Money Laundering
• Prevention Policies and Procedures / CDD guidelines in prevention of frauds, forgeries and losses
• Ensure compliance with Group's Health and Safety Policies and Procedures

Skills and Experience

Regulatory & Business conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Business to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Relevant CIB colleagues
• CDD Team
• Colleagues in Product, Risk, Compliance, HR and other Functions and Businesses

External

• Key Clients
• Relevant external parties (e.g. regulatory bodies, industry bodies)

Qualifications

• Business or accounting related qualification - Degree/Professional Qualification (MBA/ ACA/ Msc/Bsc / CIMA/ Banking).
• Minimum 9 years of relevant experience in serving business/commercial/corporate clients.
• Experience in servicing international businesses under the cross-border context is a plus.
• Sound understanding of corporate treasury products, trade finance products and international banking products.
• Strong credit appraisal and marketing skills, with the ability to interpret complex financial information.
• A good understanding of the general, economic, political and business environment of Sri Lanka and the world.
• Excellent communication (written and verbal) and negotiation skills.
• Proven ability to manage a team / work in a team.
• Languages - English

SKILLS AND COMPETENCIES

• Business facilitation
• Manage Risk
• Manage Projects
• Business Governance and Support

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.