Customer Service Associate in Mumbai

7 days ago


Mumbai Metropolitan Region, India HM Group Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Operations Executive & Customer Service (Fresher)

Location: [MIDC, Andheri east, Mumbai, Maharashtra]

Job Type: Full-Time

Experience: 0–1 year (Freshers welcome)

Industry: [Fintech, Call centre Exp.]

We are looking for a motivated and detail-oriented fresher to join our team as an Operations Executive & Customer Service Representative. You will play a vital role in ensuring smooth daily operations and delivering excellent service to our customers. This is an excellent opportunity to kickstart your career in a dynamic and fast-paced environment.

Key Responsibilities

  • Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
  • Resolve product/service issues and ensure customer satisfaction.
  • Log and escalate customer feedback and complaints when necessary.
  • Follow up with customers to ensure their issues are resolved.
  • Maintain a high level of empathy, patience, and professionalism.
  • Assist in day-to-day operational tasks and coordination between teams.
  • Monitor and manage order processing, dispatches, and returns.
  • Ensure accurate documentation and reporting of operational activities.
  • Maintain databases, update records, and assist with inventory or logistics tracking.

What We Offer
On-the-job training and mentoring.

Exposure to real-world business operations and customer service practices.

A friendly and collaborative work environment.

Opportunity for growth and career advancement.

Requirements
Bachelor's degree in any discipline (preferred: Business, Commerce, or related).

Good verbal and written communication skills in English (additional languages a plus).

A positive attitude and customer-first mindset.

Basic knowledge of MS Office (Excel, Word, PowerPoint).

Willingness to learn and adapt in a fast-paced environment.

Strong organizational and time management skills.

Preferred (but Not Required)
Internship or project experience in operations, customer service, or admin roles.

Familiarity with CRM tools or helpdesk systems.

About Company: The HM Group of companies is a consortium of companies that have various business verticals including fintech, payments, commercial real estate development, digital technology, office space solutions, and trading (metal and electronics).



  • Mumbai Metropolitan Region, India Oytra Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Oytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success Associate. It's a work from the Office RoleKey ResponsibilitiesAnswering all customer queries within the sla timeline on phone and WhatsAppSolving delivery-related problems faced by customersSolving product-related problems faced...


  • Mumbai Metropolitan Region, India Overseas education Consultant Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Key ResponsibilitiesMake outbound calls to students and parents to explain services related to overseas education.Understand student requirements and provide accurate information on courses, countries, universities, and visa processes.Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins.Schedule appointments for...


  • Mumbai Metropolitan Region, India Oytra Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Work From Office in Andheri East MumbaiOytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success & Pre Sales Associate. It's a work from the Office Role.Selected Intern's Day-to-day Responsibilities IncludeAnswering all customer queries within the SLA timeline on phone and...


  • Mumbai Metropolitan Region, India Panshul Technologies LLP - SOLIDWORKS Reseller in Mumbai Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    We are hiring dynamic and self-driven field sales executives to promote and sell our range of SOLIDWORKS products- 3DEXPERIENCE, Simulation, and Desktop versions- to customers across Mumbai, Mumbai Suburbs, Thane, Navi Mumbai and Nashik regions. Each product line represents a unique solution for different engineering needs, and we are looking for...


  • Mumbai Metropolitan Region, India Coversure Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Key ResponsibilitiesCustomer assistance: Handle customer queries, requests, and concerns via phone, email, chat, or any other support channels.Issue resolution: Troubleshoot and resolve technical issues or concerns efficiently, escalating to higher-level support teams when necessary.Documentation: Maintain accurate records of customer interactions, including...


  • Mumbai Metropolitan Region, India DavaNinja Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a dynamic Customer Service Executive to join our team at DavaNinja If you excel in using MS-Excel and possess excellent written and spoken English skills, we want to hear from you.ResponsibilitiesHandle customer inquiries via phone, email, and chat, providing exceptional service and resolving issues promptly.Utilize MS-Excel to track and...


  • Mumbai Metropolitan Region, India FINQY Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Key ResponsibilitiesHandling inbound and outbound customer queries.Assisting customers with insurance products and services.Explaining policy features, benefits, and basic claim/renewal processes.Providing accurate information and assistance to customers.Maintaining customer satisfaction through polite and professional communication.About Company: We're a...


  • Mumbai Metropolitan Region, India Marco Air Control Services Full time US$ 60,000 - US$ 1,20,000 per year

    As a Customer Acquisition Associate at MARCO AIR CONTROL SERVICES, you will play a crucial role in driving business growth through various acquisition strategies. We are looking for a talented individual who is well-versed in Email Marketing, proficient in English, skilled in Social Media Marketing, proficient in Canva, and experienced in Cold Calling.Key...


  • Mumbai Metropolitan Region, India Upstep Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Key ResponsibilitiesAddress general queries from parents.Inform parents and manage class cancellations or rescheduling.Collect feedback from trainers, verify it, and communicate it to parents.Be available during playing sessions and tournaments to answer parents' queries.Call parents twice within 30 days to encourage maximum student participation in the...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...