Customer Service Executive in Mumbai

2 days ago

Mumbai Metropolitan Region, India Upstep Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

  • Address general queries from parents.
  • Inform parents and manage class cancellations or rescheduling.
  • Collect feedback from trainers, verify it, and communicate it to parents.
  • Be available during playing sessions and tournaments to answer parents' queries.
  • Call parents twice within 30 days to encourage maximum student participation in the internal tournament.
  • Maintain a list of students who have dropped out, along with the reasons.
  • Send private messages to parents before the first session, explaining their role, and follow up with a call once the session is completed.
  • Ensure the trainer posts the session link in the group at least 30 minutes before the first session.
  • Share 'feedback form' links with parents on the last day of course completion.
  • Distribute certificates to parents, ensuring they are awarded to students during the final class (certificates prepared by the operations charge).
  • Promote course renewals and upsell additional courses by offering discounts, as per UPSTEP's guidelines.

About Company: Upstep Academy is one of the leading chess training institutes in the world. We have 20,000+ students and provide online personal & group training and school training. We have been in the market since 2003, and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centers, 27 schools associated with us, 4000+ students from top schools from India, and 1000+ overseas, and have organized 100+ tournaments in Mumbai and Goa.

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