Customer Service Specialist

1 week ago


Mumbai Metropolitan Region, India CeeQ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Seeking a Dynamic Customer Service Specialist for a D2C brand based in Mumbai.

Job Responsibilities

  • Lead and manage day-to-day customer care operations, ensuring timely and empathetic responses across all channels (email, WhatsApp, Instagram, phone, etc.).
  • Handle escalations and complex queries with professionalism and efficiency.
  • Train, mentor, and support junior customer care executives to maintain high service standards.
  • Coordinate with logistics and operations teams to resolve delivery or product issues.
  • Maintain accurate records of customer interactions and feedback for continuous improvement.
  • Proactively identify patterns in customer concerns and suggest actionable insights to improve product and service quality.
  • Build and nurture a community of loyal customers by going the extra mile when needed.
  • Assist in creating SOPs and support documentation to streamline customer care processes.

Job Requirements

  • 5 years of experience in customer care in a D2C or e-commerce setup.
  • Strong communication and problem-solving skills.
  • Tech-first approach to problem solving
  • Highly empathetic with a genuine desire to help customers.
  • Organized, detail-oriented, and capable of managing multiple conversations simultaneously.
  • Familiarity with CRM tools and customer support platforms.
  • A proactive team player who can work independently when needed


  • Mumbai Metropolitan Region, India CeeQ Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seeking a Dynamic Customer Service Specialist for a D2C brand based in Mumbai.Job ResponsibilitiesLead and manage day-to-day customer care operations, ensuring timely and empathetic responses across all channels (email, WhatsApp, Instagram, phone, etc.).Handle escalations and complex queries with professionalism and efficiency.Train, mentor, and support...


  • Mumbai Metropolitan Region, India Nasdaq Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Rebase Services with focus on Calypso to join the Bangalore, Mumbai & Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for youNasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new...


  • Mumbai Metropolitan Region, India allnex Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Why are we proud of what we do at allnex? We create coatings, products which help protect the worldfor all nex>t generations– and that's exactly what you can do joining usImagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things...


  • Mumbai Metropolitan Region, India Sutherland Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job DescriptionJob Description Summary:Provide...

  • Planning Specialist

    2 weeks ago


    Mumbai Metropolitan Region, India Reliance Nippon Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionReliance Nippon Life Insurance is one of India's leading private sector life insurance companies. We offer a variety of life insurance plans including protection plans, child education plans, retirement plans, savings & investment plans, and health plans. Our objective is to provide tailored insurance solutions to meet the diverse needs of...

  • Customer Service

    1 day ago


    Mumbai Metropolitan Region, India Internship Studio Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesHandle inbound and outbound customer interactions for the Australian telecom client (IINET).Assist customers with billing-related queries, account updates, and payment issues.Provide accurate information and resolve complaints within defined SLAs.Maintain high standards of customer satisfaction and service quality.Document all customer...

  • Sales Specialist

    1 week ago


    Mumbai Metropolitan Region, India Rajesh Shukla Business Guru Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales Specialist, located in the Mumbai Metropolitan Region. The Sales Specialist will be responsible for engaging with potential and existing customers, understanding their needs, and providing appropriate solutions. Daily tasks include conducting...


  • Mumbai, India Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....


  • Mumbai Metropolitan Region, India The Chemours Company Full time ₹ 1,20,000 - ₹ 2,60,000 per year

    As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.Creating Essential Chemistry That The World NeedsAt Chemours, our people are redefining how the world thinks of chemistry by...


  • Mumbai, Maharashtra, India Quadrant Consumer Products Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionQuadrant Consumer Products LLP is a dynamic and fast-paced FMCG organization. Founded in 2017, Quadrant partners with globally leading brands to explore and grow their presence in the complex Indian Retail Trade environment as their India business partners. The organization is founded and managed by FMCG professionals with over seventy...