Customer Service Specialist
10 hours ago
Company Description
Quadrant Consumer Products LLP is a dynamic and fast-paced FMCG organization. Founded in 2017, Quadrant partners with globally leading brands to explore and grow their presence in the complex Indian Retail Trade environment as their India business partners. The organization is founded and managed by FMCG professionals with over seventy years of combined industry experience. With a nationwide distribution network, strong relationships with key customers, and expertise in trade and consumer marketing, Quadrant is well-positioned as a partner for FMCG brands aiming to succeed in India.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Mumbai. The Customer Service Specialist will be responsible for managing customer inquiries, resolving issues, processing orders, maintaining customer records, and ensuring high levels of customer satisfaction. Daily tasks include answering phone calls, responding to emails, providing information about products and services, and collaborating with other teams to address customer needs.
Qualifications
- Strong communication and interpersonal skills
- Proficiency in handling customer inquiries and resolving issues
- Experience with order processing and maintaining customer records
- Ability to work in a fast-paced environment and manage multiple tasks
- Detail-oriented with good organizational skills
- Familiarity with using customer service software and CRM systems
- Previous experience in a customer service role, preferably in the FMCG sector
- Bachelor's degree in Business, Communications, or a related field is a plus
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