
Customer Service Associate in Mumbai
6 days ago
Key Responsibilities
- Customer assistance: Handle customer queries, requests, and concerns via phone, email, chat, or any other support channels.
- Issue resolution: Troubleshoot and resolve technical issues or concerns efficiently, escalating to higher-level support teams when necessary.
- Documentation: Maintain accurate records of customer interactions, including inquiries, comments, and resolutions, using the CRM system.
- Product knowledge: Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Escalations: Identify and escalate unresolved or critical issues to the appropriate department or supervisor.
- Follow-up: Ensure timely follow-ups with customers to ensure that their issues have been fully resolved.
- Feedback collection: Gather customer feedback and report common issues or concerns to management to help improve processes and services.
- Team collaboration: Work closely with other teams (e.g., technical support, and sales) to ensure smooth customer experiences.
About Company: CoverSure is building India's most loved insurance platform. We are attempting to build a first-of-its-kind platform for insurance customers across borders and a repository of consumer-centric products loaded on our proprietary tech. The problem that we are looking to solve exists in most minds and every enterprise, which makes up for a promising and sizeable market. Our promise: insurance will become interesting and shall no longer be burdensome.
-
Customer Service Associate in Mumbai
7 days ago
Mumbai Metropolitan Region, India HM Group Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title: Operations Executive & Customer Service (Fresher)Location: [MIDC, Andheri east, Mumbai, Maharashtra]Job Type: Full-TimeExperience: 0–1 year (Freshers welcome)Industry: [Fintech, Call centre Exp.]We are looking for a motivated and detail-oriented fresher to join our team as an Operations Executive & Customer Service Representative. You will play...
-
Customer Service Associate in Mumbai
2 weeks ago
Mumbai Metropolitan Region, India Oytra Full time ₹ 2,50,000 - ₹ 5,00,000 per yearOytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success Associate. It's a work from the Office RoleKey ResponsibilitiesAnswering all customer queries within the sla timeline on phone and WhatsAppSolving delivery-related problems faced by customersSolving product-related problems faced...
-
Customer Service Associate in Mumbai
2 weeks ago
Mumbai Metropolitan Region, India Overseas education Consultant Full time ₹ 1,04,000 - ₹ 1,30,878 per yearKey ResponsibilitiesMake outbound calls to students and parents to explain services related to overseas education.Understand student requirements and provide accurate information on courses, countries, universities, and visa processes.Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins.Schedule appointments for...
-
Mumbai Metropolitan Region, India Oytra Full time ₹ 3,00,000 - ₹ 5,00,000 per yearWork From Office in Andheri East MumbaiOytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success & Pre Sales Associate. It's a work from the Office Role.Selected Intern's Day-to-day Responsibilities IncludeAnswering all customer queries within the SLA timeline on phone and...
-
Field Sales Executive in Mumbai
1 week ago
Mumbai Metropolitan Region, India Panshul Technologies LLP - SOLIDWORKS Reseller in Mumbai Full time ₹ 6,00,000 - ₹ 10,00,000 per yearWe are hiring dynamic and self-driven field sales executives to promote and sell our range of SOLIDWORKS products- 3DEXPERIENCE, Simulation, and Desktop versions- to customers across Mumbai, Mumbai Suburbs, Thane, Navi Mumbai and Nashik regions. Each product line represents a unique solution for different engineering needs, and we are looking for...
-
Customer Service Executive in Mumbai
6 days ago
Mumbai Metropolitan Region, India DavaNinja Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are seeking a dynamic Customer Service Executive to join our team at DavaNinja If you excel in using MS-Excel and possess excellent written and spoken English skills, we want to hear from you.ResponsibilitiesHandle customer inquiries via phone, email, and chat, providing exceptional service and resolving issues promptly.Utilize MS-Excel to track and...
-
Customer Service Associate in Mumbai
2 weeks ago
Mumbai Metropolitan Region, India FINQY Full time ₹ 6,00,000 - ₹ 8,00,000 per yearKey ResponsibilitiesHandling inbound and outbound customer queries.Assisting customers with insurance products and services.Explaining policy features, benefits, and basic claim/renewal processes.Providing accurate information and assistance to customers.Maintaining customer satisfaction through polite and professional communication.About Company: We're a...
-
Customer Acquisition Associate in Mumbai
2 weeks ago
Mumbai Metropolitan Region, India Marco Air Control Services Full time US$ 60,000 - US$ 1,20,000 per yearAs a Customer Acquisition Associate at MARCO AIR CONTROL SERVICES, you will play a crucial role in driving business growth through various acquisition strategies. We are looking for a talented individual who is well-versed in Email Marketing, proficient in English, skilled in Social Media Marketing, proficient in Canva, and experienced in Cold Calling.Key...
-
Customer Service Executive in Mumbai
2 weeks ago
Mumbai Metropolitan Region, India Upstep Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per yearKey ResponsibilitiesAddress general queries from parents.Inform parents and manage class cancellations or rescheduling.Collect feedback from trainers, verify it, and communicate it to parents.Be available during playing sessions and tournaments to answer parents' queries.Call parents twice within 30 days to encourage maximum student participation in the...
-
Guest Service Associate
6 days ago
Mumbai, India MoSahay Associate Full timeJob Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...