
Customer Service Associate in Mumbai
1 week ago
Oytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success Associate. It's a work from the Office Role
Key Responsibilities
- Answering all customer queries within the sla timeline on phone and WhatsApp
- Solving delivery-related problems faced by customers
- Solving product-related problems faced by customers
- Creating orders from customers in the system
- Managing all tags/customer classifying them
- Updating all sales leads received on chats in CRM
- Calling customers for feedback
- Regularly checking with old customers
- Coordinating with various team members to gather data
About Company: Oytra is India's fastest-growing brand in art supplies. Oytra manufactures & supplies polymer clay, art resin, high-quality paints, brushes, and art tools. Polymer clay is used for making toys and jewelry, and it is a great art & craft aid. Oytra's resins are one of the best resins in India.
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