Customer Service Associate in Mumbai

1 week ago


Mumbai Metropolitan Region, India Oytra Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Oytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success Associate. It's a work from the Office Role

Key Responsibilities

  • Answering all customer queries within the sla timeline on phone and WhatsApp
  • Solving delivery-related problems faced by customers
  • Solving product-related problems faced by customers
  • Creating orders from customers in the system
  • Managing all tags/customer classifying them
  • Updating all sales leads received on chats in CRM
  • Calling customers for feedback
  • Regularly checking with old customers
  • Coordinating with various team members to gather data

About Company: Oytra is India's fastest-growing brand in art supplies. Oytra manufactures & supplies polymer clay, art resin, high-quality paints, brushes, and art tools. Polymer clay is used for making toys and jewelry, and it is a great art & craft aid. Oytra's resins are one of the best resins in India.



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